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Video connection quality




  • Sara

    Hi Ashley,

    I see that you were able to create a Help Request and are currently receiving assistance with this.

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  • Jennifer Villena

    I too am experiencing issues with the video feature.  My wifi connection shows as strong for myself and the client however, in every session I have the video freeze or disconnect/reconnect. It's very frustrating to have the sessions pause.  I am not sure what the issue is.  I don't feel very confident in continuing using the SP video feature as its embarrassing when working with clients.  I hope something can be fixed.  Thank you.  



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