"Install error (-9)" message when opening the app

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Carrie Balick

• October 01, 2022 16:57

I'm getting a "Install error (-9) The Play Store app is either..."  message when opening the app. It pops up for about 2 seconds then disappears.  I can't read the rest of the message and can't click on it. I've made sure the app is updated in the Google Play Store, I've uninstalled and reinstalled the app and the message initially goes away then comes back. 

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  Sara

  • October 06, 2022 19:11

  Hi Carrie,

  I recommend creating a Help Request so that our Customer Success team can look into this. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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