Refunding a client (from a service chat)
Answered
If you need to refund a client, you can perform a full or partial refund.
To do this:
• Navigate to Billing > Card Transactions (https://secure.simplepractice.com/billings/card-transactions).
• Locate the transaction you’d like to refund.
• Click Refund.
• Under Refund amount, enter the exact amount you'd like to refund your client.
• Click Refund to complete the transaction. Important: Refunds take 5-10 days to appear on a client's statement. If you issue a full refund within SimplePractice, the entire amount is refunded to your client. There’s no additional fee associated with processing refunds.
However, you're responsible for the processing fee that was incurred as part of the original transaction. The processing fee is 2.95% + $.30 for each successful transaction, and this information is included in our Terms of Service (https://www.simplepractice.com/terms/) under Section 11 Stripe Payment Service.
In the future, you can charge your clients for credit card fees in SimplePractice, as long as this is legal in your state. You can learn more here: Can I add a credit card processing fee to an invoice? (https://support.simplepractice.com/hc/en-us/articles/207925663#caniaddacr).
For additional information on this, here is a useful Help Center guide: https://support.simplepractice.com/hc/en-us/articles/360022512232-Processing-Online-Payments#howtorefun
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