Denied claim

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Nicole Delahoussaye

• October 05, 2022 14:00

I received a rejected claim and I'm having a hard time finding the error. the rejection code I received is as follows: Missing or invalid information. INVALID POS 02.

I have billed for this pt a few times and haven't been rejected before so I think I'm a little stumped.  I welcome any feedback. 

Thank you.

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  Sabryna Herring-Antwine

  • October 05, 2022 14:51

  I am having this same issue and just came across your message. When I bill through the actual system, it is never an issue. 

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  Nicole Delahoussaye

  • October 05, 2022 15:26

  I have changed billing and rendering provider, thinking that was the issue and checked other things and no change, still getting rejected.  I'm really at a loss!  I'm thinking it has something to do with the location but I don't know why that would a problem all of a sudden.  I'm hoping for some clarity.  I will just bill through the actual system if it continues to happen. Thank for responding :)

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  Sara

  • October 06, 2022 20:42

  Hi everyone,

  I recommend creating a Help Request so that our Customer Success team can investigate these issues for you. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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