New team member not receiving email invitation

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Matt Smith

• October 11, 2022 14:43

Our newest team member is not receiving the email invitation from SP to set up her account. Her email address is jhane@moderneracounseling.com. She has already added yourteam@simplepractice.com to her contacts. I also tried deleting and recreating her account, for which I was charged. Is this something you can reset as well?

Thanks for your help!

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• 

  Sara

  • October 12, 2022 17:32

  Hi Matt,

  I see that you were able to create a Help Request and receive assistance with this.

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