Refunding a credit card on file since changes to SP this week.Answered
I do not see a place to enter a refund in a customized amount since SP made updated changes to the system this week. How do I enter a customized amount and refund a card on file?
With the new billing update, you can refund all types of payments instead of adding negative payments. To refund a payment,
- Navigate to the client’s Billing tab
- Filter this page by Transactions
- Click View next to the payment you'd like to refund
- Click Refund in the upper right corner of the page
- Enter the amount you'd like to refund in the Refund Amount
- Click Refund
- Click Confirm Refund
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