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Refunding a credit card on file since changes to SP this week.



1 comment

  • Sara

    Hi Ingrid,

    With the new billing update, you can refund all types of payments instead of adding negative payments. To refund a payment, 

    • Navigate to the client’s Billing tab
    • Filter this page by Transactions
    • Click View next to the payment you'd like to refund
    • Click Refund in the upper right corner of the page
    • Enter the amount you'd like to refund in the Refund Amount
    • Click Refund
    • Click Confirm Refund
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