Make a link to setting up help requests

Answered

Follow

Paula R. Barber

• October 13, 2022 17:46

I have an urgent need for help as there is a problem with connectivity with the Simple Practice platform.  It would be much more helpful if a link to requesting assistance via the SP system was directly available on the customer support page.  I am about to start my 3rd session and am concerned that this session will have the same issues with mismatched video and audio speeds. I left a voice message after I was told there wasn't a customer support person to take my call.  The help I need is immediate, but there doesn't seem to be a way to access the assistance that is required.

0

• 

  Sara

  • October 13, 2022 20:10
  • Edited

  Hi Paula,

  I see that you were able to create a Help Request and will receive assistance with this as soon as possible. In order to receive assistance, you can click on the ? icon in your account > Ask Questions > No > Contact Support > choose the support you want.

  0

  Comment actions Permalink

Post is closed for comments.