Poor Customer Service

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Paula R. Barber

• October 13, 2022 20:38

No, I did not get any assistance with my request.  My third session of the day had such poor connectivity, that I had to disconnect and open a session in Zoom to complete my psychotherapy session with my client. The issue is not on my end nor is it on my clients' end and all 4 of us checked and our internet was just fine.

Please respond that Simple Practice is looking into this.

 

Also, a direct link to setting up a service request on your customer service page would be very helpful. I did not have the time to be sent back to the same advice that did not work and I did not want to see your video. I just wanted the link so I could set up a ticket, which still hasn't happened despite your automated response.

 

Thanks,

Paula Barber 

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  Sara

  • October 17, 2022 22:06

  Hi Paula,

  I see that you were able to create a Help Request and received assistance with this.

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