SimplePractice General Q&A

Introduce yourself! Pinned Featured

• Gillian
• June 05, 2018 22:20

3 votes 58 comments

how do i void a payment to an invoice?

• Selena Shelley
• July 24, 2021 03:43

-1 votes 0 comments

Change autofill office location on claim form

• Alexandra Roth
• July 23, 2021 18:57

0 votes 0 comments

limiting access to financial information

• Patrice Fernandez
• July 23, 2021 16:29

0 votes 0 comments

the client portal invitation expired before she logged in. I cannot find how to resend the intake documents. It is really frustrating that there is little to no training for new users and no way to connect with human help support.

• Dianna Sandoval
• July 23, 2021 15:58

0 votes 1 comment

Online scheduling Answered

• Scott Riviere
• July 23, 2021 14:55

0 votes 1 comment

Minor Client phone number error Answered

• Scott Riviere
• July 23, 2021 14:52

0 votes 1 comment

Please create a way to reopen "answered" questions in SP help forums Answered

• Dorothy Cashore
• July 23, 2021 00:06

0 votes 2 comments

Supervisor requesting edit Answered

• Mary Peter
• July 22, 2021 22:44

0 votes 1 comment

Receipt for client Answered

• Sara S. Haynes
• July 22, 2021 21:32

0 votes 1 comment

Shared Files in Portal x "Completed" Terminology Removed Answered

• Crystal Joseph
• July 21, 2021 18:54

0 votes 1 comment

Online Scheduling physical location vs telehealth Answered

• Amber Priestley
• July 21, 2021 17:28

0 votes 1 comment

Deleting all sessions for a time period Answered

• Meltem Paker
• July 21, 2021 16:06

0 votes 1 comment

Switching paid to unpaid Answered

• Melissa L. Ross
• July 21, 2021 14:42

0 votes 1 comment

new tax on subscription Answered

• Tanya Atkinson
• July 20, 2021 18:39

0 votes 1 comment

Addendum for notes Answered

• Margo Milano, PhD
• July 20, 2021 16:07

0 votes 1 comment

Stripe fees at a quick glance Answered

• Dorothy Cashore
• July 20, 2021 01:12

0 votes 5 comments

can we shorten the height of form to create appointments so don't need another click each time Answered

• Joel D. Perlmutter
• July 19, 2021 15:39

0 votes 1 comment

Managing Availability: Clients getting a message that I have no openings Answered

• Elizabeth Brokamp
• July 19, 2021 14:56

1 vote 2 comments

Individuals Purchasing Products Answered

• Dawn-Marie Pearson
• July 18, 2021 20:14

0 votes 1 comment

Collecting payments Answered

• Michelle Chaney
• July 18, 2021 14:10

0 votes 1 comment

How to adjust incorrect credit patient payment Answered

• James Smith
• July 16, 2021 20:09

0 votes 2 comments

Report for *actual* income??? Cash/check + Stripe (minus fees) combined? Answered

• Jenny Evans
• July 16, 2021 16:37

0 votes 2 comments

Has Simple Practice stopped offering customer support? Answered

• Miriam L. Marsolais
• July 16, 2021 02:58

0 votes 1 comment

customer assistance Answered

• Alison MacEachern
• July 15, 2021 23:11

-1 votes 1 comment

Reminder Prompt No Longer Active Answered

• Rebecca Love
• July 15, 2021 19:59

0 votes 1 comment

user name Answered

• Michael M. M Librie, Psy.D, LCSW-C
• July 15, 2021 15:33

0 votes 1 comment

How do I change the time I can open the Telehealth session. Answered

• Gillian A. Dixon
• July 15, 2021 13:46

0 votes 3 comments

Camera on my monitor stopped working on Telehealth but works perfectly with Zoom. Help Answered

• Laurie Javier
• July 15, 2021 00:13

0 votes 2 comments

Wrong payment method Answered

• Kirk Bechayda
• July 14, 2021 21:22

0 votes 2 comments