SimplePractice General Q&A

Introduce yourself! Pinned Featured

• Gillian
• June 05, 2018 22:20

2 votes 63 comments

What exactly can an inactive client access/ what do they see when they log in? Can we disable portal access without deleting a client?

• Nicole Suarez Bronfman
• December 06, 2022 22:00

0 votes 0 comments

Stripe Fee report

• Jeremy Falgout
• September 07, 2022 21:41

0 votes 5 comments

How many clients can join the same telehealth session from different locations on separate devices for family sessions?

• Michael A. Michnya
• November 02, 2022 15:30

1 vote 1 comment

setting up minor client whose parent is existing client

• Terrie Harris
• December 06, 2022 19:09

0 votes 0 comments

how can i get an individual client from a couple

• Kristen Durand
• December 06, 2022 18:43

0 votes 0 comments

I cannot share screen on Simple Practice telehealth on my mac. Is there something special I need to do to enable this?

• Julie Johnson
• December 06, 2022 17:23

0 votes 0 comments

How to do a cash refund

• Ronda Lantz
• December 01, 2022 19:41

0 votes 2 comments

Can an inactive client still access his client portal?

• Christopher Harris
• December 02, 2022 12:32

0 votes 1 comment

Diagnosis code not showing up on superbill

• Andrea Stopa
• December 05, 2022 23:18

0 votes 0 comments

Significant video lag from using SP on Firefox

• Valerie Marbach
• November 02, 2022 15:31

0 votes 1 comment

Camera is always off

• Marisa McPeck-Stringham
• December 05, 2022 20:16

0 votes 0 comments

Need to add a ICD 10 diagnosis code

• Allison Basham
• December 05, 2022 19:51

0 votes 0 comments

Partial refund

• Richard Fleitas
• December 05, 2022 19:01

0 votes 0 comments

Monday appointments disappeared on my simple practice

• Carla Burke
• December 05, 2022 18:00

0 votes 0 comments

calendar settings

• Heather Pincelli
• December 05, 2022 17:40

0 votes 0 comments

Accepting client payments through electronic funds transfer from their checking account?

• Emily Abeln
• December 05, 2022 17:24

0 votes 0 comments

Website and portal/scheduling cacpability

• Kathryn Rudd
• December 05, 2022 17:07

0 votes 0 comments

needing hep

• Sharon Walsh
• December 05, 2022 01:25

1 vote 0 comments

How do I resend client portal invitation to a client who never logged in?

• Alan Rutherford
• November 04, 2022 03:20

0 votes 2 comments

Reconciling Uninvoiced Sessions

• Amaris Avellan
• October 23, 2022 12:23

0 votes 2 comments

Clients Not Seeing All Availability

• Gina Porter, MA, LPCC, NCC
• December 02, 2022 19:43

0 votes 0 comments

Refunds causing credit and allocation issues

• Brenda Stephens
• November 23, 2022 02:07
• Edited

0 votes 2 comments

Is it yet possible to record sessions on simple practice teletherapy?

• Joan Wolkin
• November 29, 2022 23:39

1 vote 1 comment

Having trouble with online scheduling

• Tammy Hyland
• December 02, 2022 15:39

0 votes 0 comments

hoping for a simple practice tablet

• Liza Josephson
• December 02, 2022 13:52

0 votes 0 comments

What happen to the Analytics tab?

• Hawanya B. Miller
• December 02, 2022 13:08

0 votes 0 comments

Unable to send intake forms to new client

• Tina M. Reiser
• December 01, 2022 22:52
• Edited

0 votes 0 comments

Auto-populating treatment goals into progress notes?

• Jennifer Stoll
• May 17, 2022 03:37

1 vote 4 comments

Duplicate email address

• Elena Sanchez Dominguez
• December 01, 2022 20:07

0 votes 0 comments