The SimplePractice Client Help Center is a resource your clients can use to learn how to navigate the Client Portal, use Telehealth, manage their appointments, and more. It’s designed to support a smooth and consistent client experience, helping you focus on care while offering clients clear guidance whenever they need it.
Below, we'll cover:
Accessing the Client Help Center
Clients can access the Client Help Center directly from:
- Client Portal mobile app, and
- the web-based Client Portal
Once there, they’ll find step-by-step guides for the most commonly used features.
Learning from the Client Help Center
The Client Help Center includes guides such as:
- Getting started with the Client Portal
- Getting started with the SimplePractice Client Portal mobile app
- Getting started with secure messaging
- Viewing and requesting appointments in the Client Portal
- Billing in the Client Portal
- Appointment reminders
- Getting started with Telehealth
Note: To view all guides, please visit the SimplePractice Client Help Center.
Helping clients find support
Because SimplePractice acts as a Business Associate under HIPAA, our team can’t provide direct assistance to clients. If a client contacts us, we’ll redirect them to reach out to their clinician. For more information, please refer to our Business Associate Agreement.
If your clients have questions about the Client Portal, Telehealth, secure messaging, and more, you can share the SimplePractice Client Help Center. It includes clear, client-friendly guides designed to help clients get started and resolve common issues on their own.