Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding.


Adding an insurance payment

When you receive insurance payments for claims that you’ve filed, you can manually assign the payments to appointments. This is a great way to keep track of which claims have been paid when you are not enrolled in electronic payment reports.

Before adding a payment, check the following settings:

  • Make sure the client's Billing Type is set to Insurance. If you haven’t set your client’s Billing Type yet, check out this article before continuing: Setting up your clients' profiles.
  • Check that your client's appointments are recognized as insurance billable appointments. There are a few ways to check this:
    • When the appointment is set to Insurance, it will display the client owes amount and the Insurance payer's portion.
      Amount the client owes and the Insurance payer's portion on display when the appointment is set to Insurance in SimplePractice
    • You can also view this,  hovering under the client owes amount and clicking Edit. This will display the billing type for the appointment:
      How to display the Billing type for each client in SimplePractice
    • Or you can view this by clicking the client’s appointment on the Calendar homepage:
      Viewing Billing Type through the client's appointment in the calendar in SimplePractice

Adding the insurance payment

Use the EOB (Explanation of Benefits) you received to manually add insurance payments to appointments. Here are the steps to follow:

  • Go to the the client's Overview page and then navigate to their Billing tab.
  • Click Add Insurance Payment.
    Add an insurance payment on the client's Overview page in SimplePractice
  • On the Add Payment page, the client's Primary insurance will automatically be selected in the Payer dropdown menu. If the payment is from the secondary insurance or a previous insurance payer the client had, you can manually select the correct payer from the searchable Payer list.
  • Enter the Payment Date and Payment Method.
  • Next, set the Date Range that includes the appointment(s) associated with the payment. If no appointments display, this article will explain why and how to proceed: Appointments missing from an insurance payment.
  • Select the client(s).
  • In the Amount field, enter the total insurance payment amount.
  • In the Insurance paid field, enter the insurance payment amount for each individual appointment.
  • Click the blue arrows to calculate the Write-off, and then click Save.
    Add Payment page in SimplePractice

The insurance payment has now been added to the appointment. When you return to the client’s Billing page, you’ll see the insurance payment and the write-off applied. The claim’s status will also update to Paid.

Additional insurance resources:

Have more questions? Submit a request