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Trouble logging in to your account

If you're having trouble logging into your SimplePractice account, follow the steps outlined below: 

You can also find answers to frequently asked questions below: 

Note: See Changing your email for your SimplePractice account and private practice to learn how to update the email address that you have on file for your SimplePractice account. 


Resetting your password

If you've forgotten the password to your SimplePractice account, you can follow these steps: 

  • Go to the SimplePractice sign in page
  • Click Forgot password? 
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  • Enter your Username and Email and click Reset Password. Click Forgot username? instead if you don't remember your username. 
    resetpassword.simplepractice.signin.jpg
    • The username and email that you enter here must match exactly with what's in our records. If it matches, you'll receive an email from yourteam@simplepractice.com that allows you to reset your password. If it doesn't match, you won't be able to reset your password and you can try recovering your username instead. 
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    • If you receive the Forgot your password? email, you'll be able to click a link that takes you to a page to create a new password. 
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    • Enter your new password. You will not be able to move forward onto the next step unless you fulfill all of the password requirements listed below the Password field, and your password in the Retype password field matches. 
    • Click Call me with Security Code or Text me with Security Code when you're ready. 
      • A call or text will be sent to the phone number that you have on file with your SimplePractice account. If you're not receiving this call or text because you need to change the phone number that's tied to your account, please contact our team
    • A security code will be sent to the phone number on file. You can enter that in the Security Code field and then click Change Password
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  •  

Recovering your username

If you've forgotten the username to your SimplePractice account, you can follow these steps: 

  • Go to the SimplePractice sign in page
  • Click Forgot username? 
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  • Enter your Email that's associated with your SimplePractice account and click Request Username
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  • If you entered your email address correctly, you'll receive a Forgot your username? email from yourteam@simplepractice.com. This email will include a link that takes you to the Recover your username page. 
    usernamerequest.simplepractice.signin.jpg
  • Click Call me with Security Code or Text me with Security Code to receive the security code to recover your username. The code will be sent to the phone number that's on file for your account. 
    • If you're not receiving this call or text because you need to change the phone number that's tied to your account, please contact our team
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  • Enter the Security Code you received via text or call. Click Reveal Username. 
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How do I confirm or verify my email address?

After you create your new trial account, or after you update the email address you have on file for your SimplePractice account, you'll have to verify your email address. 

After you do either of these things, you'll automatically receive an email that asks you to verify your email address. The email will include a button that says Verify Your Account.

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Clicking this will automatically open SimplePractice in a new tab and you'll see this banner message to confirm that you've successfully verified your email address:

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We recommend verifying your account email address as soon as possible so you don't experience any interruptions to using your account. 


I'm still having trouble logging in. What should I do?

Here are some tips to help you log in to your account: 

  • Usernames and passwords are case sensitive. Make sure you're entering your username and password exactly as you created it. If your username was created as simple123, you won't be able to log in if you enter Simple 123 or Simple123
  • Remove extra spaces and double check the domain of your email address. If you aren't receiving an email to reset your password or recover your username, go back and make sure to enter your email address correctly. Remove extra spaces or change incorrect domains, like .com, .org, .edu. This email address should be the one you used to originally sign up for your SimplePractice account, unless you changed it since then. 

What do I do if my old password keeps auto-populating when I try to sign in?

If an old saved password keeps auto-populating when you go to sign in, you'll need to update your saved password in your browser. Be sure to consult the correct guide for the specific browser you're using:


I'm locked out of my account. How do I log back in?

For security reasons, we will lock your account after 5 unsuccessful log in attempts. When this happens, you will see this message on the log in page:

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When your account is locked, an email is automatically sent to the email address that's on file for your SimplePractice account to unlock your account. If you don't see this email in your inbox, check your spam or junk folder.

Click the link in the email to unlock your account. After doing so, you can either:

  • Attempt to log in again, or
  • Reset your password or recover your username

If you don't click the email link, your account will also automatically unlock after 10 minutes.


I have a Google Voice number. How come I'm not receiving my security code via text?

Google Voice does not support short SMS messages. If the phone number on file for your SimplePractice account is a Google Voice number, you may not receive text security codes from our system. Please try the Call me with Security Code option instead, or contact our team for additional support so you can update your phone number on file. 


I forgot my password and don't have access to the verification phone number. How do I log back in?

If you're not able to recover your username or reset your password because you need to change the phone number we use to verify your identity, please click here to contact us.

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