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Using SimplePractice from Canada

We currently have hundreds of Canadian practices using SimplePractice to streamline their workflows and run their businesses more efficiently. If you’re a practice owner located in Canada, this guide can help you assess whether SimplePractice will work for your needs.

Here are the answers to several frequently asked questions about using SimplePractice from Canada:

Note: Clinicians can access existing SimplePractice accounts from any country around the world. Clients can access the Client Portal from any country in the world as well.


Can I create a new SimplePractice account from Canada?

Yes, you can create and manage a SimplePractice account from Canada. We’ve found that customers have the most success evaluating our platform by exploring our features first-hand and taking advantage of our free trial. You can sign up for your 30-day free trial here (no credit card required).


Can I keep track of my billing records in CAD currency?

Yes, the currency associated with your account can be either USD or CAD. You can update this setting by going to My Account > Settings > Billing and Services and updating the Billing Currency from this page.

Note: This will also update the currency that’s used for processing client credit card payments through our Online Payments feature.


Is SimplePractice PHIPA and PIPEDA compliant?

SimplePractice is fully HIPAA compliant. Each provider is responsible for complying with the compliance regulations that apply to their location.

It is worth noting that we have found that there are some differences of legal opinions between federal and provincial laws in Canada. Because of this, we encourage you to consult with a legal advisor to make sure that you're complying with all of the regulations that are applicable to your practice.

While we're not legal experts in Canadian law, we can share that some practices make sure they’re in compliance by including a disclaimer in their practice's consent documents, informing clients that the protected health information (PHI) associated with their practice is stored in the US. Consulting with your regulatory body is also highly recommended for determining any measures you should take.

Note: To learn more about our robust security measures, you can review our Trust & Security Page, or see SimplePractice BAA, Terms of Service, and Trust & Security information.


Do you have data servers located in Canada?

All of our data servers are located and backed up in the US. If needed, you can include a disclaimer in your practice's consent documents to inform your clients that their protected health information (PHI) will be stored securely in servers located in the US.


Can I use SimplePractice form templates in Canada?

If you plan to use our consent form templates, you'll want to carefully review them and adjust as needed to reflect the legislation and requirements applicable to your area.


Can I submit electronic insurance claims in Canada?

Electronic claim submission is a feature that's only available for use with U.S. insurance companies. However, you can still use SimplePractice to create insurance claims, which can then be submitted outside of SimplePractice.

Tip: You can add any Canadian insurance payers to your SimplePractice account so that the payer information can auto-populate onto your claims. Then you can download the claim form to submit outside of SimplePractice. 


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