If you're having trouble logging in to your SimplePractice account, this guide walks through common solutions and how to get help if you’re still unable to access your account.
- Resetting your password
- Troubleshooting sign-in issues
- Security codes and verification issues
- Getting login help from the Help Center
Resetting your password
To reset the password for your SimplePractice account:
- Navigate to the SimplePractice sign-in page
- Select Forgot password?
- Enter your Email, then select Send reset link
- The email you enter must match the email associated with your SimplePractice account
- If it matches, you’ll receive an email with the subject line Forgot your password? from yourteam@simplepractice.com
- If you don't see the email, check your spam and junk folders
- Open the email and click the link to change your password
- Verify your identity using a security code received by text or phone call
- If you need to update the phone number associated with your account, contact our support team
- After entering the code, click Change Password
After completing these steps, you will be able to sign in to your account using your new password.
If you run into issues while resetting your password, review the scenarios below.
If your old password keeps auto-populating
Disable your browser's autofill feature to prevent old passwords from auto-populating. For step-by-step instructions, see Disabling autofill in your browser.
If you don’t have access to the phone number used for verification
If you can’t reset your password because your phone number needs to be updated, please reach out to our support team for assistance.
Troubleshooting sign-in issues
If you’re still having trouble logging in, start by reviewing the following:
Passwords are case sensitive. Make sure the capitalization of your password matches exactly what was originally set. For example, simple123 is different from Simple123.
Double-check the email address you’re using to sign in. Remove any extra spaces, confirm the domain (such as .com, .org, or .edu), and make sure the email matches the one associated with your SimplePractice account.
If your account is temporarily locked
If you’ve entered incorrect login information multiple times, your account may be temporarily locked. After 5 unsuccessful sign-in attempts, you’ll see a message on the sign-in page indicating that your account is locked.
When this happens, an email with instructions to unlock your account is automatically sent to the email address on file. If you don’t see the email, check your spam or junk folders.
Security codes and verification issues
If you’re having trouble receiving security codes or completing verification when signing in, review the scenarios below.
If you’re using a Google Voice number
Google Voice doesn’t support short SMS messages, which can prevent security codes from being delivered by text. If the phone number on file is a Google Voice number, select Call me with Security Code instead, or contact our support team to update the phone number associated with your account.
If you’re having trouble with 2-step verification
If you’re unable to sign in due to 2-step verification issues, such as not receiving a verification code or problems with an authentication app, see Troubleshooting 2-step verification for guidance.
Getting login help from the Help Center
Note: We’re currently rolling out a new version of our chatbot. Until it’s available in your account, the chatbot may look slightly different than what’s shown here.
If you’ve gone through the troubleshooting steps above and still can’t log in, our team can help. To contact us.
- Navigate to the homepage of our SimplePractice Help Center
- Scroll to the bottom
- Select Get more help to access the chatbot
- Explain your login issue so that the chatbot can recommend troubleshooting steps
- If these don’t resolve the issue, you can reach our team by typing Contact support