There are two different email addresses that you can have saved for your SimplePractice account. One is your Account Email, and the other is your Practice Email.
Your Account Email is the email address that's associated with your SimplePractice account, and is used to communicate with the SimplePractice team. If you have login questions, make subscription changes, or receive Client Portal notifications, this is the email address that you can check to view the emails regarding these things. All emails from the SimplePractice team will come from the email address firstname.lastname@example.org. Your Account Email will not be visible to your clients unless you choose to use it as your Practice Email as well.
Your Practice Email is intended to be a business email that you can add if you want your clients to be able to reply to your billing (statement and superbill) emails.
Below you'll find the steps on updating these email addresses in your account:
- Navigate to My Account > Settings > Basic Info
- Enter your new email address in the Account Email field
- Enter your password in the Enter current password to save field
- Click Save Personal Info
After you save your new account email address, you'll receive a verification email from email@example.com in the inbox of your updated email. Once you verify your new email address through this email, your account email will be successfully changed.
Important: The Account Email on the Basic Info page will not change to the new email address until it is verified.
- Navigate to My Account > Settings > Practice Details
- Enter your new business email in the Practice Email field
- Click Save
Important: If you leave the Practice Email field blank, billing emails will be sent from the no-reply email address firstname.lastname@example.org. If clients respond to an email from this address, they'll receive an autoresponder message asking them to reach out to their clinician via phone or email instead.