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Changing your email for your SimplePractice account and private practice

Changing your email for your SimplePractice account and private practice

There are two different email addresses that you can add to your SimplePractice account: your Account Email and your Practice Email.

In this guide, we’ll cover:


Explaining your Account and Practice Emails

Your Account Email is the email address that's associated with your SimplePractice account. Your Account Email is not visible to your clients, unless you choose to also use it as your Practice Email.

All communication from SimplePractice will be sent to to your Account Email, including: 

  • Email support replies from SimplePractice
  • Client Portal notifications
  • Account and subscription notifications

Important: All emails from the SimplePractice team will come from yourteam@simplepractice.com.

Your Practice Email is intended to be a business email that will be visible to your clients on their billing documents. If you don't have a client-facing email address, you can leave this field blank.


Changing your Account Email

To update your Account Email:

  • Navigate to Settings > My Profile
  • Enter your new email address in the Account Email field

accountemail.simplepractice.myprofile.png

  • Enter your password in the Enter current password to save field

enterpasswordtosave.simplepractice.myprofile.png

  • Click Save Information

After you save your new Account Email, you'll receive a verification email from yourteam@simplepractice.com in the inbox of your updated email. Once you verify your new email address through this email, your Account Email will be successfully changed.  

Important: The Account Email at Settings > My Profile won’t update to the new email address until it’s verified.


Updating your Practice Email

To update your Practice Email:

  • Navigate to Settings > My Practice
  • Enter your new business email in the Practice Email field

practiceemail.simplepractice.mypractice.png

  • Click Save Information

Important: If you leave the Practice Email field blank, clients won’t be able to see your email address. All billing emails will be sent from the no-reply email address yourprovider@simplepractice.com. If clients respond to an email from this address, they'll receive an autoresponder message asking them to reach out to their clinician via phone or email instead.

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