There are two different email addresses that you can add to your SimplePractice account: your Account Email and your Practice Email.
In this guide, we’ll cover:
- Explaining your Account and Practice Emails
- Changing your Account Email
- Updating your Practice Email
Important: As of December 13, 2022 SimplePractice customers are no longer able to sign into their SimplePractice account with a username. Customers received an email with the subject line “Verify your email address now” from firstname.lastname@example.org starting November 28th, 2022. Click Verify Your Email Now, and use this email address to log into your SimplePractice account. For more information, see How do I confirm or verify my email address?
Explaining your Account and Practice Emails
Your Account Email is the email address that's associated with your SimplePractice account. Your Account Email is not visible to your clients, unless you choose to also use it as your Practice Email. This is also the email that will be used to log into SimplePractice.
All communication from SimplePractice will be sent to to your Account Email, including:
- Email support responses from SimplePractice
- Client Portal notifications
- Account and subscription notifications
Important: All emails from the SimplePractice team will come from email@example.com.
Your Practice Email is intended to be a business email that will be visible to your clients on their billing documents. If you don't have a client-facing email address, you can leave this field blank.
Important: While you can use a Hushmail email address as your Account Email or Practice Email, some customers that use Hushmail report issues with receiving and sending messages to and from our Customer Success team. To ensure that all SimplePractice account communications are delivered successfully, you may prefer to use an alternative email address instead.
Changing your Account Email
To update your Account Email:
- Navigate to Settings > My Profile
- Enter your new email address in the Account Email field
- Enter your password in the Enter current password to save field
- Click Save Information
After you save your new Account Email, you'll receive a verification email from firstname.lastname@example.org in the inbox of your updated email. Once you verify your new email address through this email, your Account Email will be successfully changed.
Important: The Account Email at Settings > My Profile won’t update to the new email address until it’s verified.
For assistance logging into your SimplePractice account, see Trouble logging in to your account.
Updating your Practice Email
To update your Practice Email:
- Navigate to Settings > My Practice
- Enter your new business email in the Practice Email field
- Click Save Information
Important: If you leave the Practice Email field blank, clients won’t be able to see your email address. All billing emails will be sent from the no-reply email address email@example.com. If clients respond to an email from this address, they'll receive an autoresponder message asking them to reach out to their clinician via phone or email instead.