Changing your account and practice email

There are 2 different email addresses you can add to your SimplePractice account: your account email and your practice email. Each serves a different purpose and is managed in a different area of your account.

In this guide, we'll cover:

• Understanding account and practice emails
• Changing your account email
• Updating your practice email
• Confirming or verifying your email address

Understanding account and practice emails

Account email

Your account email is the email address associated with your SimplePractice account and is used to sign in. This email isn’t visible to clients unless you also use it as your practice email.

All communication from SimplePractice is sent to your account email, including:

• Email help request responses from SimplePractice
  • All emails from the SimplePractice support team come from yourteam@simplepractice.com
• Client Portal notifications
• Account and subscription notifications

Note: Our Customer Success team can’t communicate with you if your account email is a Hushmail email address, as responses can’t be delivered successfully. If you currently use a Hushmail email and need to switch to a different email address, scroll down to Changing your account email.

Practice email

Your practice email is visible to clients. It appears on billing documents, including invoices and superbills. If this field is left blank, no email address will populate to these billing documents.

Changing your account email

If you need to change the email address associated with your SimplePractice account:

1. Navigate to Settings > Profile > Profile and security
2. In the SimplePractice security box, click Manage
3. Click Edit next to Contact information

4. Enter your password
5. Click Continue
6. Enter your new email address in the Account email field

7. Click Save

After saving, you’ll receive a verification email from yourteam@simplepractice.com with the subject Your name, verify your email address now. Click Verify Email Now to complete the update.

Important: The account email at Settings > Profile > Profile and security won’t update until the new email address is verified.

Updating your practice email

To update the email address displayed to clients on billing documents:

1. Navigate to Settings > Practice > Practice details
2. Enter your new email address in the Practice Email field

• If you leave the Practice Email field blank, no email address will populate on billing documents

3. Click Save Information

Confirming or verifying your email address

When you create your account or update your email address, you’ll need to verify your email.

You’ll receive an email with the subject line Verify your email address. Click Verify Your Account.

Once verified, SimplePractice opens in a new tab with a confirmation banner.