You can manage your subscription plan, update your credit card information, add or remove Telehealth, and access your subscription invoices by navigating to Settings > Subscription Information.
In this guide, we’ll walk through:
- Editing or cancelling your subscription plan
- Updating your credit card information
- Enabling or disabling Telehealth for your account
- Viewing your SimplePractice invoices
Note: See Which subscription plan is right for me? and SimplePractice pricing & subscription FAQs for more information about selecting a subscription plan.
Editing or canceling your subscription plan
To view or update your monthly subscription plan, navigate to Settings > Subscription Information and click Change.
If you need to cancel your account, you can follow these steps:
- First, export your data to keep your records after leaving SimplePractice. Make sure you have your data export saved and accessible before you cancel your SimplePractice account.
- Navigate to Settings > Subscription Information and click Cancel my account.
Note: For additional information, see Cancelling your account.
Updating your credit card information
To update the credit card on file for your SimplePractice subscription:
- Navigate to Settings > Subscription Information
- In the Payment method section, click Update
- Update your credit card information
- Click Save
Note: SimplePractice accepts Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club cards for subscription fees.
Enabling or disabling Telehealth for your account
Telehealth is included on the Essential and Plus plans at no additional cost. If you're on the Starter plan and would like to enable Telehealth for $15/month:
- Navigate to Settings > Subscription Information
- Click the toggle to enable Telehealth
- Click Pay now
- To disable Telehealth, toggle the feature off
Note: See Getting started with Telehealth to learn more.
Viewing your SimplePractice invoices
To access your subscription invoices:
- Navigate to Settings > Subscription Information
- Select the Invoices tab
- Click View Invoice
Invoices display the details and description of what you were charged for. You can download or print an invoice by clicking the printer or download icon in the top-right corner.
