Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding. 

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SimplePractice Subscription Billing Information

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Laura

To manage your SimplePractice subscription, you can navigate to My Account > Settings > Subscription Information.

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This guide walks through the following: 

Note: Please see Subscription FAQs to find answers to frequently asked questions about subscriptions. 

Editing or canceling your Subscription Plan

You can change your monthly Subscription Plan from My Account > Settings > Subscription Information by clicking Change Plan. 

You can update the card on file for subscription charges by clicking Edit Payment Info. 

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Note: SimplePractice accepts Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club cards for subscription fees.

If you need to cancel your account, you can follow these steps:

  • Export your data to keep your records after leaving SimplePractice. Make sure you have the data export saved and accessible before you proceed to cancel your SimplePractice account. 
  • Navigate to My Account > Settings > Subscription Information and click Want to cancel your account?

Note: See Cancelling your account to learn more about this process. There is not an option to suspend an account or put an account on hold due to the security measures we have to observe.

Enabling or disabling Telehealth for your account

To enable Telehealth, go to My Account > Settings > Subscription Information and click Get Started. See Getting started with Telehealth to learn more.  

To disable Telehealth, click Disable. 

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Viewing your SimplePractice invoices

To access your subscription invoices, navigate to My Account > Settings > Subscription Information > Invoices. From this page, you can view all of your subscription invoices from previous months. Click View Invoice to open a past invoice. 

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Invoices will show you the details of your charges with a description of what you were charged for. You can also download or print invoices by clicking the icons at the top. 

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Updating your Insurance Package and viewing your Insurance Filing information

To update your Insurance Package, go to My Account > Settings > Subscription Information and click Choose an insurance package and save. See How much does it cost to bill insurance through SimplePractice? to learn more about the package options. 

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You can view the current status of your Insurance Filling for the month in this section as well. 

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