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SimplePractice subscription billing information

SimplePractice subscription billing information

You can manage your SimplePractice subscription billing any time at Settings > Subscription Information. In this guide, we’ll walk through:

Note: Please see Subscription FAQs to find answers to frequently asked questions about subscriptions. 


Editing or canceling your Subscription Plan

You can change your monthly Subscription Plan at Settings > Subscription Information and clicking Change Plan

To update the card on file for subscription charges, click Edit Payment Info:

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Note: SimplePractice accepts Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club cards for subscription fees.

If you need to cancel your account, you can follow these steps:

  • Export your data to keep your records after leaving SimplePractice. Make sure you have your data export saved and accessible before you cancel your SimplePractice account. 
  • Navigate to Settings > Subscription Information and click Want to cancel your account?

Note: See Cancelling your account to learn more about this process. There isn’t an option to suspend an account or put an account on hold due to the security measures we are required to observe.


Enabling or disabling Telehealth for your account

To enable Telehealth, navigate to Settings > Subscription Information and click Get Started

To disable Telehealth, click Disable

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Note: See Getting started with Telehealth to learn more. 


Viewing your SimplePractice invoices

To access your subscription invoices, navigate to Settings > Subscription Information > Invoices. From this page, you can view all of your subscription invoices from previous months. Click View Invoice to open a past invoice.

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Invoices display the details of your charges, as well as a description of what you were charged for. You can download or print invoices by clicking the corresponding icons on the top-right corner of the invoice.

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Updating your Insurance Package and viewing your insurance filing information

To update your Insurance Package, navigate to Settings > Subscription Information and click Choose an insurance package and save. You can see How much does it cost to bill insurance through SimplePractice? to learn more about the package options.

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You can view the current status of your Insurance Filling for the month in this section as well. 

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