You can manage your subscription plan, update your credit card information, add or remove Telehealth, and access your subscription invoices by navigating to Settings > Subscription Information.
In this guide, we’ll cover:
- Editing or canceling your subscription plan
- Updating your credit card information
- Enabling or disabling Telehealth for your account
- Viewing your SimplePractice invoices
Note: For more information about selecting a subscription plan, see Which subscription plan is right for me? and SimplePractice pricing & subscription FAQs.
Editing or canceling your subscription plan
To update or cancel your monthly subscription plan:
- Navigate to Settings > Subscription Information
- Click Change
If you want to cancel your account:
- First, export your data to keep your client data after leaving SimplePractice
- Make sure you have your data export saved and accessible before you cancel your SimplePractice account
- Navigate to Settings > Subscription Information
- Click Cancel my account
Note: For additional information, see Canceling your account.
Updating your credit card information
To update the credit card on file for your SimplePractice subscription:
- Navigate to Settings > Subscription Information
- Click Update
- Update your credit card information
- Click Save
Note: SimplePractice accepts Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club cards for subscription fees.
Enabling or disabling Telehealth for your account
Telehealth is included on the Essential and Plus plans at no additional cost. If you're on the Starter plan and would like to enable Telehealth for $15/month, you can choose it as an add-on. To do this:
- Navigate to Settings > Subscription Information
- Click the toggle to enable Telehealth
- Click Confirm
Note: Enabling the Telehealth add-on will charge you an additional $15/month. Your next monthly billing cycle will reflect this change.
- To disable Telehealth, toggle the feature off
Viewing your SimplePractice invoices
To access your subscription invoices:
- Navigate to Settings > Subscription Information
- Select Invoices
- Click View Invoice
Invoices display the details and description of what you were charged for. You can print or download an invoice by clicking the printer or download icon in the upper right corner.
