Skip to main content

SimplePractice subscription billing information

SimplePractice subscription billing information

You can manage your subscription plan, update your credit card information, add or remove Telehealth, and access your subscription invoices by navigating to Settings > Subscription Information.

In this guide, we’ll walk through:

Note: See Which subscription plan is right for me? and SimplePractice pricing & subscription FAQs for more information about selecting a subscription plan.


Editing or canceling your subscription plan

To view or update your monthly subscription plan, navigate to Settings > Subscription Information and click Change.

subscription.simplepractice.changeplan.png

 

If you need to cancel your account, you can follow these steps:

  • First, export your data to keep your records after leaving SimplePractice. Make sure you have your data export saved and accessible before you cancel your SimplePractice account. 
  • Navigate to Settings > Subscription Information and click Cancel my account.

Note: For additional information, see Cancelling your account.


Updating your credit card information

To update the credit card on file for your SimplePractice subscription:

subscription.simplepractice.paymentmethod.png

  • Update your credit card information

subscription.simplepractice.creditcard.png

  • Click Save

Note: SimplePractice accepts Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club cards for subscription fees.


Enabling or disabling Telehealth for your account

Telehealth is included on the Essential and Plus plans at no additional cost. If you're on the Starter plan and would like to enable Telehealth for $15/month:

subscription.simplepractice.telehealth.png

  • Click Pay now

subscription.simplepractice.paynow.png

  • To disable Telehealth, toggle the feature off

Note: See Getting started with Telehealth to learn more. 


Viewing your SimplePractice invoices

To access your subscription invoices:

subscription.simplepractice.invoices.png

Invoices display the details and description of what you were charged for. You can download or print an invoice by clicking the printer or download icon in the top-right corner.

subscription.simplepractice.invoicepaid.png

Still have questions?

Get more help