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Professional Website FAQs

Jasmine
Updated

These FAQs cover common questions about the Professional Website, including compliance, domains, SEO, compliance, and troubleshooting.

General FAQs

Security and compliance

Domain

Online Discoverability and SEO

Troubleshooting common issues

Are there any additional font or theme options available?

Currently, there are 3 themes that you can apply to your entire Professional Website – Casual, Playful, or Modern. Each of these themes has a different font associated with them. At this time, there aren’t any additional font or theme options available. We may consider introducing more themes and customization options in the future.

In addition to choosing a theme, you also have the option to choose between various color options, which will affect primary and accent colors used throughout the website.

Can I add an introduction video to my Professional Website?

There isn’t a way to include a multimedia video on the Professional Website at this time.

However, you can add a link to your social media accounts such as YouTube, Facebook, and Twitter. To do this:

  1. Navigate to Marketing > Website and domain
  2. Select Edit website
  3. Click Edit Website > Social Media
  1. Add your social media URL to the corresponding field
  2. Click Save Changes

Can I create multiple websites for the different services we offer? Can I make my Professional Website available in multiple languages?

Only one website can be created per practice at this time.

Can I unpublish my website?

You can unpublish your website at any time. To do so, the Account Owner or a practice manager can turn off the Professional Website on the Marketing > Website and domain page. This will revert the Client Portal back to its original landing page, and any customization to the Professional Website will be restored if you choose to enable the feature again. Turning the website on again will not automatically publish the website.

How can I customize my website for my group practice? Can different clinicians have their own website?

At this time, there’s only the option to have one profile image included on the Professional Website and only one version of the website is available per practice. This can be managed by the Account Owner or a practice manager.

If you’d like, you can have this image be of the founder or a key practice stakeholder, or you could upload a group shot. Please keep in mind that the dimensions of the photo will be round.

How can I link my blog to the Professional Website?

At this time there isn’t a way to embed links in the Professional Website, though you can choose to include the full URL in the free text field of the About section.

To do this:

  1. Navigate to the website editor
  2. Scroll down to the About section
  3. Click Edit
  4. Enter the link in the text
  5. Click Save

Clients and leads won’t be able to click the link directly but they’ll be able to copy and paste the URL into their web browser:

Example of a blog URL displayed as plain text in the About section

How much does the Professional Website cost?

The Professional Website is available at no additional cost on all subscription plans. You can choose whether to host your site using the default domain provided by SimplePractice (e.g., https://yourpracticename-clientsecure.me) or to use your own custom domain.

My existing website has content organized between various tabs. Is there any way to add tabs for additional content? How can I break down my content into a digestible way?

The Professional Website is one page to offer a better experience for existing clients and potential leads. If you want to break down the copy that you include on your website, the free text field of the About section allows you to elaborate on the story of your practice. You can choose to break this section up into separate paragraphs that go into different sectors of your practice.

Why is the Professional Website only one page? Can I add additional tabs?

At this time, additional pages or tabs can’t be added.

The Professional Website uses a single-page layout to make it easier for visitors to find information and take next steps without navigating between multiple pages.

A one-page design also simplifies website management, since all content can be added, removed, or updated in one place. The layout automatically adjusts for mobile and desktop devices, helping to create a consistent experience across screen sizes.

Does SimplePractice offer pre-written content that I can include on my website?

The Professional Website includes some pre-written headers that you can use as inspiration. Most website content is meant to be written and customized by you.

When adding content, using clear and approachable language can help visitors understand your services and next steps. You can also include a call-to-action, such as contacting your practice or requesting an appointment.

Is there a way to display the No Surprises Act on my Professional Website?

You can choose to include a footer informing clients of their right to receive a Good Faith Estimate on your Professional Website. To do this:

  1. Navigate to Marketing > Website and domain > Edit website
  2. Click Edit Website and select Practice Details
  3. Under the Legal section, turn the Display No Surprises Act in footer toggle on
  1. Click Save Changes > Publish

This will be included in the footer of your Professional Website. See Adding legal notices to your Professional Website for more information.

Is the Professional Website HIPAA compliant?

The platform that we offer is completely secure and HIPAA compliant. To make sure you're also adhering to these regulations with the custom content that you add, see Adding legal notices to your Professional Website.

Can I use the default domain initially and connect a custom domain later after my website is already published?

If you start out using the default domain that SimplePractice provides when you first publish your Professional Website and want to purchase and connect a custom domain at a later date, you're welcome to do so. Once the connection is successful, the new domain will go live. Plus, any clients accessing the default domain included in your SimplePractice account would automatically be redirected to reach your custom domain.

See our guide on Connecting a custom domain for more information on how to set up a custom domain.

I need help transferring my domain from my previous website, can SimplePractice help with this?

  • It's important to distinguish between what it means to transfer a domain and what it means to connect a custom domain
  • Transferring a custom domain indicates that the host of the domain is changing
  • You can now connect a custom domain that's hosted by a third party domain provider to use as the domain for your Professional Website
  • If you need to move your existing custom domain which currently points to your website hosted by a different website provider, disconnect the custom domain from your old website and then connect it to your Professional Website
  • While we can't assist with adjusting third party accounts outside of SimplePractice, you can refer to Connecting a custom domain or reach out to your domain provider for additional assistance

Can I set up domain forwarding for my Professional Website?

While we can't assist with the setting of your third party accounts outside of SimplePractice, you can refer to our guide on Connecting a custom domain for more information on how to connect a custom domain. Or, you can reach out to your support representative from your domain provider directly for additional assistance with this process.

Can SimplePractice help disconnect my custom domain from my existing website for me?

While we can't assist with the settings of your third party accounts outside of SimplePractice, you can refer to our Connecting a custom domain for more information on how to set up a custom domain. Or, you can reach out to your support representative from your domain provider directly for additional assistance with this process.

Can I update how my Professional Website displays in search engine results and shared link previews?

It’s easy to update the title of your Professional Website and modify how it displays in search engine results and shared link previews. To do this:

  1. Navigate to Marketing > Website and domain
  2. Click Edit website > Edit Website > Online Discoverability (SEO)
  3. Adjust the Page Title
  1. Click Save Changes > Publish

Note: Please allow a couple of business days for search engine results and shared link previews to refresh their information.

Is there any loss of ranking in SEO if I switch from my existing website and start using the Professional Website?

There are a lot of variables involved with SEO rankings, and we can’t definitively say how the needle will move when you migrate from an existing website to the new SimplePractice Professional Website. However, we create an optimized default page based on your SimplePractice settings, so you already have a head start on improved SEO.

That being said, you can edit the Online Discoverability (SEO) of your website to change how it can be found in a search engine to optimize the page titles and meta descriptions for what a client would search for. You can modify this by following these steps:

  1. Navigate to Marketing > Website and domain > Edit website
  2. Click Edit Website > Online Discoverability (SEO)
  3. Modify your Page Title and Page Description
  1. Click Save Changes > Publish

Are there any website management services that will help me customize and improve my "online discoverability" or SEO? I'm hoping for assistance on ongoing website management.

The foundation of the Professional Website is designed to help optimize SEO, and we'll continue to add enhancements that will help optimize your site's performance and online discoverability.

Why can't I access the website editor?

Why am I seeing the message, "This is a preview of your website. To edit, increase the size of your window or rotate your device"?

The website editor for the SimplePractice Professional Website is unique in that it gives you the flexibility to make edits to your website directly from the browser window of your desktop computer, laptop, tablet, or iPad, whereas other website editors require that you download an application or access a computer screen to make any changes.

You can choose which device works best for your workflow, but in order for the website editor to function properly, there's a minimum size requirement for the browser window. If the browser is zoomed in too far, or if the window is too small, the full website editor options will not appear and only a preview of the website will be shown.

What are the requirements for accessing the website editor?

The minimum viewport size is 768px wide by 500px tall. If you're seeing the message that states: "This is a preview of your website. To edit, increase the size of your window or rotate your device," here are a few tips you can try to access the website editor:

  • If accessing from a computer:
    • Zoom out of your browser window to increase the browser resolution
      • To do so, click View from the top of your screen and select Zoom out from the dropdown menu
    • Hide your toolbars
      • To do so, click View from the top of your screen and select the options to hide your: toolbar, bookmarks bar, favorites bar, and/or tabs bar. Please note, these options will vary depending on which browser you're using
    • Hide the downloaded files bar at the bottom of the window if present
    • Enter Full Screen view
      • To do so, click View from the top of your screen and select Enter Full Screen
  • If accessing the Website Editor from a tablet or iPad:
    • Rotate the device. If you're still seeing this message, your device may not meet the minimum width for the viewport size. The minimum width is 768px

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