Using telehealth appointment reminders

If you use Telehealth by SimplePractice, you can customize the email and text reminders that are sent for video appointments. There isn’t an option to send telehealth reminders by voice message. 

By default, telehealth appointment reminders include the unique video appointment link, and don't include your office address. A second reminder is sent 10 minutes before the appointment to give your clients easier access to the unique video appointment link. 

Email telehealth reminder

Email reminders for telehealth appointments will be sent 24, 36, 48, or 72 hours before the appointment according to your settings, as well as a second email reminder 10 minutes before the appointment.

1. Navigate to Settings > Client notifications > Email.
2. Under Reminder emails, click the pencil icon for Telehealth appointment reminder.

3. Customize the message as needed.
   • The telehealth email message will include the link to join the telehealth call by default.
   • If you accidentally delete the Client Video Link from the telehealth email message, you can use the Client Video Link macro from the Links drop down to re-enter it into the message.

4. Click Save.

Text telehealth reminder

This text reminder will go out to the client about 10 minutes before the appointment with the link to the telehealth appointment, if you choose to include it.

1. Navigate to Settings > Client notifications > Text.
2. Select the Telehealth reminders tab.

3. Customize your message by typing in the Customize text reminder field.
4. Click Add information to choose any information you’d like to auto-populate.
5. To include the video appointment link if it was removed, select Client video link.

6. Click Save changes in the upper right.