Communicating with clients on Android

You can use the mobile app to contact clients directly from their Overview page and exchange Secure Messages. Below, we'll cover:

• Getting in touch with clients and contacts from the Overview page on Android
• Sending Secure Messages on Android

Note: To view our main guide on the mobile app for Android, see Getting started with the mobile app for Android.

Getting in touch with clients and contacts from the Overview page on Android

When you navigate to the client's Overview page, you can select one of the icons at the top to contact the client directly.

Below is a description of each icon.

If a client has a contact, you can view their contact from the client's Overview page and choose from the same icons to call, text, email or Secure Message them. You can also copy their email address and phone number as well.

Sending Secure Messages on Android

You can send Secure Messages to clients, contacts, and team members through the SimplePractice for Clinicians app.

Note: Team members and clients will first need to have Secure Messaging enabled from the web app. To do this, see Enabling Secure Messaging.

To start a new conversation:

1. Select the Messages tab at the bottom of the screen
2. Choose +

3. Tap Search
4. Enter the name of the client, contact or team member
5. Select their name
6. Type your message, then tap the arrow to send

To continue a conversation:

1. Select the Messages tab
2. Tap the name of the individual you’d like to message
3. Type your message, then tap the arrow to send

Note: You can only adjust your away message settings for Secure Messaging on the browser version of SimplePractice.