Adding office locations

You can set up office locations so your appointments, appointment reminders, and billing information display the correct office details.

• Setting up office locations
• Hiding or displaying your address publicly
• Billing addresses and Place of Service
• Assigning a client to a specific office
• Deleting an office location
• Moving your office location

Setting up office locations

You can add as many office locations as you need in your Practice details settings.

To add an office location:

1. Navigate to Settings > Practice > Practice details
2. Under Office location, click Add a location
   • To update an existing office location instead, click Edit

3. Enter the following details:
   • Name
   • Address
     • If you don’t have an address for this location, you can enter dashes in the Street, City, and ZIP Code fields to save it
   • Color
     • The selected color appears as a thin line on calendar appointments
   • Insurance Place of Service code
   • Public view option
4. Click Save changes

Hiding or displaying your address publicly

You can control whether each office location’s address is visible to the general public. This setting affects how your address appears on public-facing pages, but it doesn’t hide the address everywhere in SimplePractice.

When you choose to hide or show an office address, it applies to:

• Your Therapy Finder profile
• Your Professional Website
• The Client Portal for clients who aren’t logged in

Your Telehealth address is always hidden from public view unless it’s selected as your Client Billing address.

Important: Hiding an address does not remove it from all views. Existing clients may still see your address where it’s relevant to their care or billing. This setting doesn’t change how the address appears in appointments, billing documents, or internal practice records.

To change whether an office address is publicly visible:

1. Navigate to Settings > Practice > Practice details
2. Click Edit next to the office location
3. Select Hide Address or Show Address

4. Click Save

What new clients see

When an address is hidden, new clients requesting an appointment see a zoomed-out map showing your approximate location.

When an address is shown, new clients see your exact address with a zoomed-in map and directions.

In-home or mobile services

If you provide in-home or mobile services, you can still create an office location without displaying a physical address:

• Enter In-home/mobile appointment in the Street field
• Select Hide Address to prevent it from appearing publicly

Billing addresses and Place of Service

Billing settings use your office locations to determine which address and Insurance Place of Service appear on invoices, insurance claims, and superbills. This managed in Practice details.

Adding a billing address

You can add 2 types of billing addresses to your account:

• Business Billing
  • Displays on your SimplePractice receipts
  • Not client-facing
• Client Billing
  • Displays on client-facing billing documents
  • Automatically populates to insurance claims if enabled in Insurance billing settings under your Billing provider info

To add or update a billing address:

1. Navigate to Settings > Practice > Practice details
2. Next to Business Billing or Client Billing, click Add or Edit

3. Select an office location or enter a new address
4. Click Save

Note: If you already have an office location in your account, it will default as your Business Billing and Client Billing address.

Editing the Insurance Place of Service

If you provide superbills, each office location must have the correct Insurance Place of Service code.

To edit the Insurance Place of Service for an office location:

1. Navigate to Settings > Practice > Practice details
2. Click Edit next to the office location
3. Choose the correct code from the Insurance Place of Service dropdown menu

4. Click Save

If you’re unsure which code to use, contact the insurance payers you work with directly to confirm which code they require on superbills.

Note: Each office location supports one Insurance Place of Service code. If you need to alternate codes, see What if I’ll be alternating between Insurance Place of Service codes 02 and 10? for step-by-step instructions on manually adjusting this.

Assigning a client to a specific office

You can assign a default office location for a client so new appointments automatically use that location.

To assign a client to an office:

1. Navigate to the client's profile
2. Click Edit
3. Under Location, select the office where the client is typically seen

4. Click Save Client

The assigned office location will appear in appointment reminders. Billing documents will continue to display your primary office location or Client Billing address.

Note: You can override the default office location when creating an appointment on the calendar.

Deleting an office location

Important: Deleting an office location can’t be undone.

Before you delete an office location, review how this will affect your practice:

• Future appointments scheduled at that location to Unassigned
• Any availability blocks created for that location are removed
• If past billing documents (invoices, statements, or superbills) are later deleted and recreated, the default office location will appear on the new documents

To delete an office location:

1. Navigate to Settings > Practice > Practice details
2. Select the trash icon next to the office location you want to delete

Moving your office location

If you’re changing where you see clients, follow the steps below to update your practice without disrupting scheduling or billing.

1. Add or update your office location

Add a new office location or update an existing one in Practice details. For step-by-step instructions, see Setting up office locations.

If your address change affects insurance claims, client-facing billing documents, or subscription invoices, see Billing addresses and Place of Service.

Update your availability

Update your existing availability blocks to use the new location. For guidance, see Managing your availability.

2. Update upcoming appointments

After adding the new location, update future appointments to that location. For details, see Editing an appointment.

Tip: Filter your calendar by the previous office location and review future dates to confirm all relevant appointments have been updated.

3. Decide what to do with your old location

If you’ll no longer be using the old office location, you can delete it to avoid confusion. For more information, see Deleting an office location.

Important: Only delete an office location after you’ve finished creating insurance claims and superbills for appointments that occurred there. Any upcoming appointments tied to a deleted location will need to be reassigned.

If you want to keep the old location on file, you can instead reassign clients and update billing addresses to point to the new location.

4. Review insurance and payments settings

If you bill insurance, make sure your insurance billing details and enrollments reflect your new office location to help prevent claim delays or rejections.

Important: Before updating information in SimplePractice, confirm your address on file with insurance payers is current by contacting them directly.

For more information, see:

• Entering your billing information
• How do I update my enrollment information? 

If you use online payments, 1099-K forms are sent to the business address listed in your online payments profile. To update this address, see What information can I change after my account has been verified?