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What clearinghouse does SimplePractice use and should I contact them?

What clearinghouse does SimplePractice use and should I contact them?

SimplePractice uses a clearinghouse to help facilitate communication between our customers and insurance payers. In this guide, we’ll cover:

What does a clearinghouse do?

A clearinghouse facilitates claim filing and supports SimplePractice’s ability to provide our customers with electronic enrollments, electronic claim filing, and creating new insurance payer connections.

When a claim is submitted, our clearinghouse will review the claim for any errors and/or missing information before submitting it to the payer. If an error is found, we’ll notify you so that you can make the corrections needed to resubmit the claim.

Note: To file claims or receive Payment Reports, you may need to submit an enrollment through your SimplePractice account. To learn how, see Submitting enrollments to file claims and receive Payment Reports.

What clearinghouse does SimplePractice use?

The clearinghouse SimplePractice uses is Eligible, Inc. If you have any insurance or claim-related questions, please reach out directly to our SimplePractice support team. Our clearinghouse doesn’t have access to your SimplePractice account and won’t respond to any direct inquiries. 

If needed, our team will work directly with our clearinghouse for claim and/or Payment report issues on your behalf.

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