To better support Spanish-speaking clients, you can offer the Client Portal web experience in Spanish and English. This lets clients view the Client Portal in either language when accessing it through a web browser.
In this guide, we’ll cover:
- Enabling Spanish in your settings
- Viewing the client experience
- What isn't translated in the Client Portal
- FAQs
Note: Spanish localization is provided in Mexican Spanish.
Enabling Spanish in your settings
Before clients can view their Client Portal in Spanish, you’ll need to enable this setting for your practice. To do this:
- Navigate to Settings > Scheduling and inquiries > Client portal permissions
- Under Localization, check the box next to Clients can choose their portal language
- Click Save changes
Note: Only team members with access to the Client portal permissions page can turn this option on or off.
Viewing the client experience
After you enable localization, clients will see a language selector at the top of the Client Portal. They can click this to switch between Spanish and English at any time.
Their selection is saved and automatically applied for future logins.
Note: If a new client’s web browser is set to Spanish, the booking pages will default to Spanish. They can still manually switch at any time.
When Spanish is selected, the text throughout the Client Portal will appear in Spanish wherever translation is supported.
Note: To learn what isn't translated in the Client Portal, see What isn’t translated in the Client Portal.
What isn't translated in the Client Portal
Some parts of the Client Portal will still appear in English, even when Spanish is selected. This includes:
- Documents and forms you’ve uploaded
- Invoices, superbills, and other billing details
- Payment fields
- Your practice name, address, and other identifying information
- Prescreener responses
- Legal content such as the Privacy Policy and Terms & Conditions
- Maps / external integrations (Google Maps)
- The Client Portal mobile app
FAQs
- Can clients view the Client Portal in a language other than Spanish?
- Can I translate my forms or documents?
- Can clients update their language to Spanish in the mobile app?
- Can I make Spanish the default language for all clients?
Can clients view the Client Portal in a language other than Spanish?
At this time, the Client Portal is only available in English and Mexican Spanish (es-MX).
Can I translate my forms or documents?
Any documents or intake forms you share with clients won’t be translated automatically. If you’d like clients to complete forms in Spanish, you can create these forms in Spanish. To learn more, see Managing consent forms and Managing intake forms.
You can copy and paste the following Spanish-language consent forms into your account: Spanish consent forms.
Can clients update their language to Spanish in the mobile app?
Not at this time. Spanish support is web-only. For more information, see The SimplePractice Client Portal mobile app.
Can I make Spanish the default language for all clients?
No. However, if a client’s web browser is already set to Spanish, the Client Portal will automatically display in Spanish the first time they access it and moving forward.