Your background determines what’s behind you when your clients view you during a telehealth session. Selecting the right background can help avoid any environmental distractions during your sessions.
To update your background:
- Before starting a telehealth session, click Telehealth settings
- If you're already in a telehealth session, click your avatar, and choose Telehealth settings
- Select Background from the left panel
- Choose your background preference from the available options:
- Select Add image to upload a custom background
- Select Crop to resize your existing background
- Select Blur to blur your existing background
- Select from the rest of the options to choose a default background image
- Once you’ve chosen your preferred background, click X to return to your telehealth session
Note: You can return to telehealth settings at any time to update your background as needed.
To remove a custom background:
- Hover over your selection
- Click the trash can icon in the top right corner of the image
- Select Delete
If your background isn’t properly aligning during a telehealth session, we recommend:
- Adjusting your lighting so that you stand out from your background
- Use a better quality camera, such as a USB camera
- Wear clothes that don't blend in with the background