Telehealth on a mobile device

In this guide, we'll cover:

• Using telehealth on a mobile device
• Manually sharing a telehealth link in the SimplePractice for Clinicians app

Using telehealth on a mobile device

Note: While you can hold telehealth calls using mobile data, we recommend using WiFi instead since it provides a more reliable connection. The quality of telehealth calls on mobile data can fluctuate highly depending on your geographical location. We estimate that the data used on a telehealth session will be between 2-20 MB/minute, though this can vary depending on your reception and internet speeds.

To join the video call from a smartphone or tablet, you and your clients can download the Telehealth by SimplePractice mobile app. You can download it here:

• For iOS
• For Android

Tip: Clients can also join telehealth appointments directly from the SimplePractice Client Portal mobile app. For a guide that you can share with clients, see Joining a Telehealth appointment from a smartphone or tablet.

To join a telehealth call:

1. Open the SimplePractice mobile app 
   • This is different from the Telehealth by SimplePractice mobile app, which must be downloaded separately
2. Select the appointment
3. Tap Start video appointment

Important: If you haven’t yet downloaded the Telehealth by SimplePractice app, you’ll be prompted to do so first. After you download and open the Telehealth by SimplePractice app, you can return to the SimplePractice for Clinicians app to start the appointment.

4. The Telehealth by SimplePractice app will launch
   • The first time you use the Telehealth by SimplePractice app, you'll be prompted to choose I am a Clinician or I am a Client
   • Swipe or tap Next to review our tips for optimizing your Telehealth experience
     • If you'd like to skip these tips, click Skip
5. You'll be taken to a preview mode where you can preview your camera, turn your camera on or off, mute or unmute yourself, and view your connection status
6. Enter your name and tap Start video appointment

•  
  • If you try to join the appointment without entering your name, you'll receive an error message

7. Once you've entered your call, you can access your call settings by clicking the gear icon in the top right of your call screen
   • From your call settings, you can view the number of participants in your call, flip your camera, hide self view, and view your speaker settings
   • For more information about the features available when using the app, see Features on a web browser vs. the mobile app

Note: You can start telehealth appointments directly from the Telehealth by SimplePractice app. To do this, you’ll need to copy the link for the appointment from the web version of SimplePractice or the SimplePractice mobile app, and paste it into the Telehealth by SimplePractice app.

Manually sharing a telehealth link on the clinician app

You have the option to copy or share telehealth links on the SimplePractice for Clinicians app. To do this:

1. Open the SimplePractice for Clinicians app
2. Select the appointment from your calendar
3. Tap the link icon

4. Choose Copy link if you want to copy the telehealth link and share it with the client manually 
5. Select Send reminder if you want to automatically send the client an email reminder with the telehealth link
   • If your client doesn't have email consent on file, you can update this on the mobile app
     • For more information, see Navigating the client’s Overview page on iPhone/iPad or Navigating the client’s Overview page on Android