Once the waiting room is enabled for telehealth appointments, it helps clinicians manage sessions more smoothly by controlling when clients enter the visit. To enable the waiting room, see Host control settings.
Clinicians can admit clients individually or all at once, which supports privacy, reduces interruptions, and allows time to prepare before the session begins. Only clinicians can see when a client has joined the waiting room, ensuring a calm and secure experience for clients.
When a client enters the waiting room, you’ll automatically receive a notification.
To admit a client:
- Click Admit
To decline a client or dismiss the notification:
- Select the downward arrow
- Choose Hide notification or Decline
If there are multiple clients in the waiting room, you can click View all to see a list of these clients.
From here, you can individually admit or decline each client, or select Admit all to admit all clients at once.
You can also admit all clients immediately by clicking the arrow next to View all, then choosing Admit all.
To send a client back to the waiting room:
- Hover over the client’s video
- Select the 3 vertical dots in the top right corner
- Choose Send to waiting room
Participants in the waiting room won’t be able to view others that might also be in the waiting room. This is what participants will see when in the waiting room:
Note: The waiting room can’t be customized.
For additional telehealth settings and features, see Managing telehealth settings for features.