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Sharing your screen during telehealth

Navami
Updated

Our screen sharing feature allows you to share your entire screen, or specific tabs and applications that you have open on your device, with your client during a telehealth session. To enable screen sharing, see Host control settings.

Note: Due to the restrictions that certain browsers place on screen sharing, you may need to use a different browser if you want certain functionalities.

See the table below for which functionalities are available in each browser:

  Chrome Safari Firefox Edge Opera
Full Screen Share ✓ ✓ ✓ ✓ ✓
Window Share ✓ ✓ ✓ ✓ ✓
Browser Tab Share ✓     ✓ ✓
Browser Tab Audio Sharing ✓     ✓ ✓

Important: Browser Tab Audio Sharing is only available in Chrome when sharing a specific tab’s audio.

To share your screen:

  1. Click Share at the bottom of the telehealth session window
  2. Select Your screen

Telehealth session window showing the Share button and the option to select Your screen

Chrome

Chrome offers three different options for screen sharing. Choose a screen or window under one of these tabs and click Share:

  • Entire Screen
  • Window 
  • Chrome Tab
    • To share audio, select the box for Share tab audio 

Chrome screen share dialog showing tabs for Entire Screen, Window, and Chrome Tab with share options

Firefox

Firefox only offers the option to share your entire screen or a specific window. To do this:

  1. Use the dropdown menu to select the screen or window you want to share
  2. Click Allow

Firefox screen sharing permission dialog with a dropdown to choose a screen or window and an Allow button

Safari

With Safari, you can share your entire screen or a specific window. To do this, click Allow.

Safari screen sharing permission prompt showing the Allow option

Tips for success

  • If you're screen sharing on a Mac computer in a browser other than Safari, go into your computer's System Preferences and grant your browser the proper access under Security & Privacy > Privacy > Screen Recording 
    • Make sure that the lock icon in the bottom left corner of the window is unlocked before you attempt to change any settings

Mac Security & Privacy Screen Recording settings showing an unlocked lock icon

Note: For more information, see Control access to screen recording on Mac.

If you're sharing your screen with your client, and you see a cascading effect with your screen mirroring many times over, this is due to sharing the telehealth call tab. In order to stop this effect, you can either:

  • Navigate away from the telehealth video call tab or minimize the telehealth browser window
  • Stop screen sharing your entire screen and instead share only the tab or window you're intent on sharing with the other participants

Important: Our telehealth platform doesn’t include a remote control feature at this time. While you and your clients can interact real-time on a shared whiteboard during telehealth sessions, there’s no way to control someone else’s mouse or keyboard.

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