The Financial performance Insights page helps you track income across your practice. To access this Insights page, navigate to Analytics > Insights > Financial performance.
The Financial performance page includes the Cumulative income and Average income per completed session metrics.
Important: If a practice manager doesn’t have the permission to View financial dashboards and reports, they won’t be able to view the Financial performance Insights page. To give this permission to a practice manager, see Updating a team member’s roles.
In this guide, we’ll cover:
- Overview of the Cumulative income metric
- Setting a goal for the Cumulative income metric
- Overview of the Average income per completed session metric
- Highlights for the Financial performance page
- Scenarios that may affect the Financial performance page
To learn about other Insights pages and metrics, see Introducing the Insights tab.
Note: This feature is being released in phases. If you currently don't see this feature in your account, it'll become available as the rollout continues.
Overview of the Cumulative income metric
The Cumulative income metric appears by default when you view the Financial performance page.
Important: This metric represents actual funds collected based on what is recorded in your account (cash basis). It may differ from your total invoiced amount for services rendered.
For this metric, income is defined as the total amount of client and insurance payments recorded. The total income for the selected timeframe appears in the top left corner of the graph.
Use the From dropdown to change the timeframe. This metric supports monthly, quarterly, and yearly timeframes.
This will group income by weekly or monthly periods. You can hover over a point in the graph to view the cumulative income recorded for that week or month.
Note: Payments are included in a week or month based on their payment dates. This also applies to the Average income per completed session metric.
Setting a goal for the Cumulative income metric
You can set a monthly goal for the Cumulative income metric. To set a monthly target:
- When viewing the Cumulative income graph, click the gear icon in the top right
- Toggle Goal on
- Enter a Monthly target for your income
- Click Save
When you set a monthly target, a goal line will appear on the Cumulative income graph. This line shows your projected income over the selected timeframe if your practice remains on track to meet the monthly target.
Important: Projections are automated estimates based on current goals and are for informational purposes only. They do not guarantee future financial results.
The projected goal amount for a time period also appears as the Goal pace in the Data table.
The Goal pace amount is cumulative. Each week or month shows the income expected by that point to stay on track for your monthly target.
Overview of the Average income per completed session metric
Other than Cumulative income, you can also view a metric for average income per completed session. To do this, click the dropdown under Show me and select Average income per completed session.
At the top left of the graph, you’ll see the practice-wide average income per completed session for the metric’s timeframe. Like the Cumulative income metric, income is defined as the total amount of client and insurance payments recorded.
Important: Average income per completed session is one measure of operational efficiency and does not reflect the full scope of a clinician's work. This data is most meaningful when considered alongside factors such as clinical caseload complexity and individual clinician and practice goals. Please ensure your use of this data complies with applicable employment laws and your internal practice policies.
Use the From dropdown to change the metric's timeframe.
You can also use View by to group the data by time or clinician. The graph displays different information depending on whether you group the data by time or clinician. The sections below explain how to interpret each view.
Viewing by time
By default, the metric groups data by time. In this view, the average income per completed session will be based on each time period within the metric's timeframe.
Note: You’ll only be able to select quarterly and yearly timeframes for this metric. Quarterly timeframes display data by week, while yearly timeframes display data by month.
You can hover over a point in the graph to view details for that period.
The table below explains the data shown when you hover:
| Data point | Definition |
| Average income per completed session |
The Total income recorded for the time period divided by the Total completed sessions scheduled for that period.
The average is rounded up to the nearest dollar. To view average income with cents, see Average income per completed session in the Data table. |
| Total income | The total income with payment dates that fall within the time period. |
| Total completed sessions | The number of sessions with a Show status scheduled for the time period. This doesn’t include sessions with other statuses. |
Viewing by clinician
If your practice has multiple clinicians, you can view the metric by clinician by selecting Clinician from the View by dropdown. This will display each clinician’s average income per completed session within the selected timeframe.
Use the Sort by dropdown to sort the data by Highest rates, Lowest rates, or Clinician name.
You can hover over a bar in the graph to view details for a clinician.
The table below explains the available data in a tooltip when you’re viewing by clinician.
| Data point | Definition |
| Average income per completed session | The Total income recorded for the clinician divided by the clinician’s Total completed sessions scheduled for the timeframe. |
| Total income |
The clinician’s total income with payment dates that fall within the timeframe. Note: Income is associated with the client’s primary clinician. If another clinician held the appointment, the client payment is still associated with the primary clinician for this metric. |
| Total completed sessions | The number of the clinician’s sessions with a Show status scheduled for the timeframe. This doesn’t include sessions with other statuses. |
Highlights for the Financial performance page
You can see the following highlights for the Financial performance page:
- Rate of change: Indicates whether your practice’s cumulative income has increased or decreased compared with the previous week, month, quarter, or year
- Goal: Indicates whether the current income (month-to-date) is behind your practice’s expected pace for your monthly target
For more information, see How am I notified of changes related to metrics under the Insights tab and Practice pulse?
Scenarios that may affect the Financial performance page
Below are a few scenarios that may impact the Financial performance page.
Note: For additional scenarios that may affect a metric, click the question mark icon while viewing it or click Metric guide in the top right corner of the page.
Will all my payments be included in the metrics?
If a client or insurance payment isn’t recorded in the account, it won’t be included as income in the metrics under the Financial performance page. If you need to manually record payments, see:
Unallocated insurance payments, as well as payments associated with deleted clinicians, are included when calculating for practice-wide amounts for Financial performance metrics. However, if you’re viewing the Average income per completed session metric by clinician, these payments won’t be included.
Why is there a skew in my income?
Payments are associated with a certain time period or clinician based on its payment date, rather than its associated date of service or the invoiced amount. With this in mind, data in the financial performance metric can vary depending on how payments are recorded. For example, if a majority of client and insurance payments are logged with a certain payment date, this will skew income to that payment date.