You can use the Sent emails report to monitor the delivery status of communications sent from SimplePractice and troubleshoot email delivery. This report tracks emails sent within the last 30 days to the Account Owner, team members, clients, and contacts, including appointment reminders, billing notifications, and claim statuses.
Troubleshooting email delivery
To ensure consistent delivery, recipients should add the following addresses to their email contacts or address book:
- Clients and Contacts: yourprovider@simplepractice.com
- Clinicians and Team Members: yourteam@simplepractice.com
If a recipient cannot find an email message, which is listed as Delivered in the Sent emails report, advise them to check their spam and junk folders.
If they still cannot locate the email, you can submit a help request. Please include the recipient’s secure URL so our team can investigate.
Viewing the Sent emails report
To access your reports, select Analytics from the left navigation menu, then the Reports tab. In the Clients & Appointments section, select the Sent emails report.
The report displays the date and time sent, the Primary Clinician, delivery status, recipient, and subject line.
Note: Access to specific email records depends on your team member role and permissions. For more details, see Clinician roles available for team members and Administrative roles available for team members.
In group practices, you can filter this report by Primary Clinician.
Understanding email statuses
The Status column indicates the current delivery state of each message. These include:
| Status | Meaning |
| Queued | The email is waiting to be sent. |
| Deferred | The client's email server wants to delay the email from being received. We’ll continue to try to deliver the email for 72 hours. |
| Delivered | The email was delivered successfully. |
| Dropped: Spam reporting address | The recipient’s email service marked the email as spam. |
| Dropped: Invalid | The recipient’s email host domain was entered incorrectly. For example, the email was entered as gnail.com instead of gmail.com. |
| Dropped: Bounced address/Bounced | The client's email provider denied the email. Future emails to this email address will be blocked. |
FAQs
I see that my client's email has the Dropped: Invalid status, but their email is correct. What should I do?
If the email address is verified as correct but still shows an Invalid status, submit a help request with the recipient's secure URL for further investigation.
Emails always go to my client’s spam folder. How can they fix this?
Ask the client to add yourprovider@simplepractice.com to their email contact list. This helps email providers recognize the sender as a trusted source and ensures messages are delivered to the primary inbox.