Canceling your SimplePractice account

If you’ve decided to cancel your SimplePractice account, this guide walks through what to consider first, how to cancel, and how to export your data before your account is deleted:

• Before you cancel
• Canceling your account
• Exporting your data
• Completing the cancellation

Before you cancel

We’re sorry to see you leave SimplePractice. If you’re running into an issue or need help, you can submit a help request or share feedback on our Ideas and Suggestions board.

Note: SimplePractice doesn’t offer a way to put an account on hold. If you’re currently on the Essential or Plus plan and want to keep client records accessible during a leave, you can switch to the Starter plan starting at $49/month. For guidance on preparing your account for time away, see Preparing your SimplePractice account for a leave of absence.

Canceling your account

If you’re ready to proceed, you’ll need to cancel your account yourself. SimplePractice can’t cancel your account for you, per the security requirements outlined in our Terms of Service. 

To cancel your account:

1. Navigate to Settings > Practice > Plan info
2. Click Cancel account

3. Select your cancellation reason(s) and add any additional comments
4. Click Next

Exporting your data

Important: We strongly recommend exporting your data before canceling. Once your account is deleted, the data in that account can’t be recovered.

To export your data:

1. Click Export Your Data

2. The status of your export will show as Processing while the file is generated

3. After the export is generated, select Click here to download
   • The file will also be emailed to you

4. Locate the file on your computer and enter the password to open it
5. Review and confirm the data was exported correctly, and save it somewhere secure so it’s accessible later
6. Click Next

Note: The data export includes client information only. It doesn’t include reports, subscription receipts, or payment information from clients or insurance. These can be exported separately before canceling. For more details, see Understanding your Analytics dashboard and reports, Viewing your SimplePractice receipts, and Billing documents.

Completing the cancellation

To continue the cancellation process:

1. Read and acknowledge all statements on the next page
2. Type Delete My Account and Data exactly as shown
3. Click Delete My Account to permanently delete your SimplePractice account and all associated data

Note: At any point, you can select Please do not delete my account to stop the cancellation process and return to your account.