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Getting started with Secure Messaging

Secure Messaging brings safe, secure, and HIPAA compliant communication to SimplePractice. We’re especially excited to release this feature, which makes it easy to communicate with your clients and team members, all in one place!

Note: Secure Messaging is a premium feature available on the Professional Plan. To learn more about our plans and pricing, click here

How to enable Secure Messaging

To message your clients, you must first enable Secure Messaging on both the Practice Level and the individual Client Level.

To enable Secure Messaging at the Practice Level:

  1. Go to My Account > Settings > Secure Messaging.

  1. Switch the button to On to activate Secure Messaging between you and your Clients.

Note: If you’ve added Team Members to your account, you must first switch Secure Messaging On for your Team before you can do so for your clients.  

  1. You can now activate Secure Messaging between yourself and individual clients on this screen (above) or from the client’s Client Page > Edit Client Info > Communication tab (below).

Note: Clients, clinicians, and contacts can now get notifications sooner so that they can respond faster and hopefully chat in real-time. When any user sends a Secure Message and the recipient does not read the message after 2 minutes, a notification email will be sent.

You’re now ready to start sending messages!

Send messages to your clients.

Send messages to your team. 

Send messages from your mobile device.

Have more questions? Submit a request