Clearing your browser cache

All web browsers store a little bit of info from websites you visit regularly to speed up the time a page takes to load. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Therefore, we recommend clearing your cache regularly to prevent any troubles.

Keyboard shortcut

For most browsers, you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete (or Shift + Command + Delete on Mac) simultaneously on the keyboard to open the appropriate window.

Important: Be sure and close/quit the browser and restart it after clearing the cache.

If you weren't able to get the shortcut above to work, here are instructions on clearing your cache in Chrome, Firefox, and Safari.


  1. Open Chrome.
  2. In the top right, click the Menu Selecting to delete cache in Chrome.
  3. Click More tools > Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data you want to delete. Select beginning of time to delete everything. Be sure that the box for Cached images and files is checked, as shown below.
  6. Click Clear browsing data.

Note: For the best experience using SimplePractice, we recommend using Chrome as your browser. 


  1. Click the menu button and choose Preferences.
  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.
  5. Close the About:Preferences page. Any changes you've made will automatically be saved.


  1. In the Safari menu bar, click the Safari option.
  2. Select the Preferences link > Advanced tab.
  3. At the bottom of the window, select the Show Develop menu in menu bar checkbox.
  4. Return to the Safari menu bar and click the Develop option.
  5. Select the Empty Caches link.
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