Most web browsers store information from websites like SimplePractice to speed up loading times. However, this cached data can sometimes conflict with updated versions of the website, which can cause connectivity or display issues. Manually clearing your browser’s cache often corrects these issues.
In this guide, we’ll cover:
- Clearing your cache in Google Chrome
- Clearing your cache in Safari
- Clearing your cache in Mozilla Firefox
- Clearing your cache in Microsoft Edge
- Clearing your cache in Opera
Note: For the best SimplePractice experience, we also recommend keeping your operating system and browser up-to-date. To learn more, see Setting up your browser for SimplePractice.
Clearing your cache in Google Chrome
To clear your browser cache in Google Chrome:
- Open Chrome
- Click the 3 vertical dots at the top right of the browser
- Select Clear Browsing Data…
- Check the box for Cached images and files
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Check that All time is selected for Time range
- If you’d like to keep your history and stay signed into websites, uncheck Browsing history and Cookies and other site data
- Click Clear data
Tip: For the best experience using SimplePractice, we recommend using Google Chrome.
Clearing your cache in Safari
To clear your browser cache in Safari:
- Open Safari
- In the menu bar, click Safari > Settings
- Select Privacy > Manage Website Data
- Click Remove All
Note: You may receive an additional popup window. If so, choose Remove Now.
Clearing your cache in Mozilla Firefox
To clear your browser cache in Mozilla Firefox:
- Open Firefox
- Click the 3 horizontal lines at the top right of the browser
- Choose Settings
- Select Privacy & Security from the left menu
- Scroll down to Cookies and Site Data
- Select Clear Data…
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Check the box for Cached Web Content
- If you’d like to stay signed into websites, uncheck the box for Cookies and Site Data
- Click Clear
Clearing your cache in Microsoft Edge
To clear your browser cache in Microsoft Edge:
- Open Edge
- Click the 3 horizontal dots at the top right of the browser
- Choose Settings
- Select Privacy, Search, and Services from the left menu
- Under Clear browsing data, click Choose What to Clear
- Adjust the Time range to All Time
- Check the box for Cached images and files
-
- If you’d like to keep your history and stay signed into websites, uncheck the boxes for Browsing history, Download history, and Cookies and other site data
- Click Clear Now
Clearing your cache in Opera
To clear your browser cache in Opera:
- Open Opera
-
Click the gear icon in the left sidebar
- If there’s no sidebar, select Opera > Settings from the Mac menu bar
- Select Clear browsing data under Privacy and security
- Adjust the Time range to All time
- Uncheck Cookies and other site data
- Click Clear data