Clearing your browser cache

Web browsers save temporary data, called cache, to help websites load faster. Over time, this stored data can become outdated, which may lead to pages not loading correctly, buttons not responding, or SimplePractice features not displaying as expected. Clearing your cache removes this outdated information and often resolves these issues quickly.

This guide explains how to clear your cache in several commonly used browsers so you can continue using SimplePractice without interruption:

• Google Chrome
• Safari
• Mozilla Firefox
• Microsoft Edge
• Opera

Note: For the best SimplePractice experience, keep your operating system and browser up to date. To learn more, see Preparing your operating system and browser for SimplePractice.

Google Chrome

To clear your browser cache in Chrome:

1. Open Chrome
2. Click the 3 vertical dots in the top right corner
3. Select Clear Browsing Data…
4. Check Cached images and files

5. Set the Time range to All time
   • If you want to keep your history and stay signed in, uncheck Browsing history and Cookies and other site data
6. Click Clear data

Tip: For optimal performance, we recommend accessing SimplePractice in Google Chrome.

Safari

To clear your browser cache in Safari:

1. Open Safari
2. In the menu bar, select Safari > Settings...
3. Select the Privacy tab
4. Next to Website data, choose Manage Website Data

4. Click Remove All
5. If a confirmation window appears, select Remove Now

Mozilla Firefox

To clear your browser cache in Mozilla Firefox:

1. Open Firefox
2. Select the 3 horizontal lines in the top right corner
3. Choose Settings
4. From the left menu, select Privacy & Security
5. Under Cookies and Site Data, select Clear Data…

7. Check Cached Web Content
   • If you’d like to stay signed in, uncheck Cookies and Site Data
8. Click Clear

Microsoft Edge

To clear your browser cache in Edge:

1. Open Edge
2. Click the 3 horizontal dots in the top right corner
3. Choose Settings
4. From the left menu, select Privacy, Search, and Services
5. Under Clear browsing data, click Choose What to Clear

6. Set the Time range to All Time
7. Check the box for Cached images and files
   • If you want to keep your history and stay signed in, uncheck Browsing history, Download history, and Cookies and other site data

8. Click Clear Now

Opera

To clear your browser cache in Opera:

1. Open Opera
2. Click the gear icon in the left sidebar
   • If there’s no sidebar, select Opera > Settings in the top menu bar
3. Under Privacy and security, select Clear browsing data
4. Set the Time range to All time
5. Uncheck Cookies and other site data

6. Click Clear data