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Clearing your browser cache


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Clearing your browser cache

Jazmine
Jazmine
  • Updated
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Clearing your browser cache

Jazmine
Jazmine
  • Updated

Most web browsers store information from websites you visit to speed up the time the page will take to load. Cached data may conflict with the website’s code when the website is updated, causing display or connectivity issues on the web page.

To prevent these issues, we recommend clearing your cache regularly, especially if you experience any display or connectivity issues. When you’re clearing your cache or cookies, keep in mind:

  • Cookies store information, such as user preference, on sites that you visit
  • Cache remembers parts of a web page, such as images or text, to help load the page faster
  • Cookies will expire after a period of time, but the cache is stored in a browser until it's manually removed

In this guide, we’ll cover:

Clearing your cache in Chrome

To clear your browser cache in Google Chrome:

  • Open Google Chrome
  • Click the 3 vertical dots at the top right corner of the browser 
  • Click More Tools > Clear Browsing Data…
  • In the dialog that appears, check the boxes for the information that you want to remove
    • Check the box for Cached images and files to clear your cache

Cached Images and Files in Chrome.png

    • If you’d like to keep your browser history and stay signed into all other websites, uncheck Browsing history and Cookies and other site data
    • Select All time from the drop-down menu to delete all of the selected types of information
  • Click Clear data

Tip: For the best experience using SimplePractice, we recommend using Chrome.

Clearing your cache in Safari

To clear your browser cache in Safari, you’ll first want to make sure that the Develop option appears in your menu bar. To do this:

  • Open Safari
  • In the menu bar, click Safari > Preferences
  • Click Advanced
  • Select the checkbox for Show Develop menu in menu bar

Advanced Settings for Safari.png

  • Return to the menu bar
  • Click Develop > Empty Caches

Firefox

To clear your browser cache in Firefox:

  • Open Firefox
  • Click the 3 horizontal lines at the top right corner of the browser 
  • Choose Settings
  • Select Privacy & Security from the left panel
  • Scroll down to Cookies and Site Data
  • Select Clear Data…

Clear Data in Firefox.png

  • Check the box for Cached Web Content
    • If you’d like to stay signed into websites, make sure the box for Cookies and Site Data is unchecked
  • Click Clear

Clearing your cache in Edge

To clear your browser cache in Microsoft Edge:

  • Open Edge
  • Click the 3 horizontal dots at the top right corner of the browser 
  • Choose Settings
  • Select Privacy, search, and services
  • Under Clear browsing data, click Choose what to clear

Choose what to Clear in Edge.png

  • Adjust the Time range to All Time
  • Check the boxes next to Cached images and files

Cached Images and Files in Edge.png

    • If you’d like to keep your history and stay signed into your websites, make sure that Browsing history, Download history, and Cookies and other site data are unchecked
  • Click Clear now
  •  

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