All web browsers store a little bit of info from websites you visit regularly to speed up the time a page takes to load. (This is called your browser cache!) Sometimes, outdated pages are stored in that cache and that leads to issues using online apps. It’s best to clear your cache regularly to prevent any troubles.
For the best experience using SimplePractice, we recommend using Chrome as your browser. Here’s instructions on clearing your cache in Chrome, Firefox, and Safari.
- Open Chrome.
- In the top right, click the Menu .
- Click More tools > Clear browsing data.
- In the dialog that appears, select the checkboxes for the types of information that you want to remove.
- Use the menu at the top to select the amount of data you want to delete. Select beginning of time to delete everything. Be sure that the box for Cached images and files" is checked off:
- Click Clear browsing data.
- Click the menu button and choose .
- Select the panel.
- Click on the Network tab.
- In the Cached Web Content section, click .
- Close the about:preferences page. Any changes you've made will automatically be saved.
- In the Safari menu bar, click the Safari option.
- Select the Preferences link.
- In the Preferences window, click the Advanced tab.
- At the bottom of the window, select the Show Develop menu in menu bar checkbox.
- Return to the Safari menu bar and click the Develop option.
- Select the Empty Caches link.