SimplePractice also offers the option to get help via live chat. With our chat feature, you can be connected with a specialist to assist you with your questions quickly.
In this guide, we'll cover:
Live Chat hours
We offer live chat Monday through Friday, 6:00 AM-7:00 PM Pacific Time, with the following exceptions:
- 9:00 AM-10:00 AM Pacific Time on the second Wednesday of each month
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11:00 AM-12:00 PM Pacific Time on Thursdays
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11:00 AM-1:00 PM Pacific Time on Fridays
- Holidays
Questions we can answer via Live Chat
There are a few things to keep in mind about the help we provide through chat. We’re happy to answer basic questions about SimplePractice and point you towards key functions in your account. Here are some examples:
- Notes and Forms, as well as consent documents
- How to enter and adjust information in your client’s record
- General information about invoices, superbills, statements, and claims
- Pricing information
- Team member permissions
- Claim status definitions
- And more!
Some questions take more time to investigate to get an answer than we can provide during a short chat. For example:
- Issues that require a detailed investigation into specifics of one of your client’s accounts
- Specific billing issues having to do with client payments or insurance
- Complex technical issues
How to get help via Live Chat
To live chat with one of our specialists, follow these steps:
- Click the ? button in the lower right corner of your SimplePractice account
- Click Get Help
- Type in your question and click the send icon
- Review the Help Center resources that appear and click Yes, that helped if they answer your question
- If you would still like to connect with a specialist, click No, show me more
- Scroll to the bottom of the box and click Contact support
- Select Chat directly with one of our specialists
- When you're ready to begin chatting, click Launch chat
