We offer live chat Monday through Friday, 6:00am-7:00pm Pacific Time, with the following exceptions:
- 10:30am-11:30am Pacific Time on Wednesdays
- 9:00-10:00am Pacific Time on the second Thursday of each month
- Holidays
To live chat with one of our specialists, follow these steps:
- Click the Help button in the lower right corner of your SimplePractice account
- Click Get Help
- Type in your question and click Ask Question
- Review the Help Center resources that appear and click Solved if they answer your question
- If you would still like to connect with a specialist, click Contact Support
- Click Chat
- Type in your question and click Start chat
Questions we can answer via live chat
There are a few things to keep in mind about the help we provide through chat. We’re happy to answer basic questions about SimplePractice and point you towards key functions in your account. Here are some examples:
- Notes and Forms, as well as consent documents
- How to enter and adjust information in your client’s record
- General information about invoices, superbills, statements, and claims
- Pricing information
- Team member permissions
- Claim status definitions
- And more!
Some questions take more time to investigate to get an answer than we can provide during a short chat. For example:
- Issues that require a detailed investigation into specifics of one of your client’s accounts
- Specific billing issues having to do with client payments or insurance
- Complex technical issues