Please note that due to the circumstances around COVID-19, we are seeing a significant increase in the number of help requests to our Customer Success group and we're working to respond as quickly as possible. We do strongly encourage you to take advantage of all the free resources we have available. Thank you for your patience and understanding.


Getting support with live chat

We offer live chat Monday through Friday, 7:00am-6:00pm Pacific Time, with the following exceptions:

  • 10:30am-11:30am Pacific Time on Wednesdays
  • 11:00am-1:00pm Pacific Time on the first, third, and fourth Fridays of each month
  • 9:00-10:00am Pacific Time on the second Thursday of each month
  • Holidays

To live chat with one of our specialists, follow these steps:

  • Click the Help button in the lower right corner of your SimplePractice account

  • Click Get Help
  • Type in your question and click Ask Question
  • Review the Help Center resources that appear click Solved if they answer your question 
  • If you would still like to connect with a specialist, click Contact Support
  • Click Chat 
  • Type in your question and click Start chat

Questions we can answer via live chat

There are a few things to keep in mind about the help we provide through chat. We’re happy to answer basic questions about SimplePractice and point you towards key functions in your account. Here are some examples:

Some questions take more time to investigate to get an answer than we can provide during a short chat. For example:

  • Issues that require a detailed investigation into specifics of one of your client’s accounts
  • Specific billing issues having to do with client payments or insurance
  • Complex technical issues
Have more questions? Submit a request