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Getting support with live chat

Getting support with live chat

We offer live chat Monday through Friday, 6:00 AM-7:00 PM Pacific Time, with the following exceptions:

  • 10:30 AM-11:30 AM Pacific Time on Wednesdays
  • 11:00 AM-12 PM Pacific Time on Fridays
  • 9:00 AM -10:00 AM Pacific Time on the second Thursday of each month
  • Holidays

To live chat with one of our specialists, follow these steps:

  • Click the ? button in the lower right corner of your SimplePractice account
  • Click Get Help

  • Type in your question and click the send icon
  • Review the Help Center resources that appear and click Yes, that helped if they answer your question 
  • If you would still like to connect with a specialist, click No, show me more
  • Scroll to the bottom of the box and click Contact supportcontactsupport.simplepractice.calendarhomepage.png
  • Select Chat directly with one of our specialists
  • When you're ready to begin chatting, click Launch chatlaunchchat.simplepractice.calendarhomepage.png

Questions we can answer via live chat

There are a few things to keep in mind about the help we provide through chat. We’re happy to answer basic questions about SimplePractice and point you towards key functions in your account. Here are some examples:

Some questions take more time to investigate to get an answer than we can provide during a short chat. For example:

  • Issues that require a detailed investigation into specifics of one of your client’s accounts
  • Specific billing issues having to do with client payments or insurance
  • Complex technical issues

Still have questions?

Get more help