Getting support with live chat

We offer live chat Monday through Friday, 7:00am - 6:00pm Pacific Time, with the exceptions of 10:30am-11:30am Pacific Time on Wednesdays, 11:00am-1:00pm Pacific Time on Fridays, and holidays.

To live chat with one of our specialists, follow these steps:

  • Click the Help button in the lower left corner of your SimplePractice account

  • Type in your question

  • Review the answer choices and click Submit a request if you still have questions

  • Choose the Chat option and you’ll be connected with one of our specialists

Questions we can answer via live chat

There are a few things to keep in mind about the help we provide through chat. We’re happy to answer basic questions about SimplePractice and point you towards key functions in your account. Here are some examples:



Some questions take more investigation than we can provide during a short chat. For example:

  • Issues that require a detailed investigation into specifics of one of your client’s accounts
  • Specific billing issues having to do with client payments or insurance
  • Complex technical issues
Have more questions? Submit a request