Community

Getting support with live chat

We offer live chat Monday through Friday, 7:00am-6:00pm Pacific Time, with the following exceptions:

  • 10:30am-11:30am Pacific Time on Wednesdays
  • 11:00am-1:00pm Pacific Time on the first, third, and fourth Fridays of each month
  • 9:00-10:00am Pacific Time on the second Thursday of each month
  • Holidays

To live chat with one of our specialists, follow these steps:

  • Click the Help button in the lower left corner of your SimplePractice account
    Click the orange Help button on the bottom left hand corner of SimplePractice

  • Type in your question
    Step 1 is to type in your question

  • Review the answer choices and click Submit a request if you still have questions
    Step 2 is to review your request

  • Choose the Chat option and you’ll be connected with one of our specialists
    Step 3 is to select which method you'd like to get in touch with SimplePractice

Questions we can answer via live chat

There are a few things to keep in mind about the help we provide through chat. We’re happy to answer basic questions about SimplePractice and point you towards key functions in your account. Here are some examples:

Some questions take more investigation than we can provide during a short chat. For example:

  • Issues that require a detailed investigation into specifics of one of your client’s accounts
  • Specific billing issues having to do with client payments or insurance
  • Complex technical issues
Have more questions? Submit a request