Getting support with live chat

We offer live chat Monday through Friday, 6:00 AM-7:00 PM Pacific Time, with the following exceptions:

  • 10:30 AM-11:30 AM Pacific Time on Wednesdays
  • 11:00 AM-12 PM Pacific Time on Fridays
  • 9:00 AM -10:00 AM Pacific Time on the second Thursday of each month
  • Holidays

To live chat with one of our specialists, follow these steps:

  • Click the Help button in the lower right corner of your SimplePractice account

  • Click Get Help
  • Type in your question and click Ask Question
  • Review the Help Center resources that appear and click Solved if they answer your question 
  • If you would still like to connect with a specialist, click Contact Support
  • Click Chat 
  • Type in your question and click Start chat

Questions we can answer via live chat

There are a few things to keep in mind about the help we provide through chat. We’re happy to answer basic questions about SimplePractice and point you towards key functions in your account. Here are some examples:

Some questions take more time to investigate to get an answer than we can provide during a short chat. For example:

  • Issues that require a detailed investigation into specifics of one of your client’s accounts
  • Specific billing issues having to do with client payments or insurance
  • Complex technical issues
Have more questions? Submit a request