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Getting support with live chat

Getting support with live chat

SimplePractice also offers the option to get help via live chat. With our chat feature, you can be connected with a specialist to assist you with your questions quickly. 

In this guide, we'll cover:


Live Chat hours

We offer live chat Monday through Friday, 6:00 AM-7:00 PM Pacific Time, with the following exceptions:

  • 9:00 AM-10:00 AM Pacific Time on the second Wednesday of each month
  • 11:00 AM-12:00 PM Pacific Time on Thursdays

  • 11:00 AM-1:00 PM Pacific Time on Fridays

  • Holidays

Questions we can answer via Live Chat

There are a few things to keep in mind about the help we provide through chat. We’re happy to answer basic questions about SimplePractice and point you towards key functions in your account. Here are some examples:

Some questions take more time to investigate to get an answer than we can provide during a short chat. For example:

  • Issues that require a detailed investigation into specifics of one of your client’s accounts
  • Specific billing issues having to do with client payments or insurance
  • Complex technical issues

How to get help via Live Chat

To live chat with one of our specialists, follow these steps:

  • Click the ? button in the lower right corner of your SimplePractice account
    help.simplepractice.support.jpg
  • Click Get Help gethelp.simplepractice.solvvy.png

 

  • Type in your question and click the send icon
    askinguestion.simplepractice.calendarhomepage.png
  • Review the Help Center resources that appear and click Yes, that helped if they answer your question 
  • If you would still like to connect with a specialist, click No, show me more
    showmore.simplepractice.calendarhomepage.png
  • Scroll to the bottom of the box and click Contact supportcontactsupport.simplepractice.calendarhomepage.png
  • Select Chat directly with one of our specialists
    chatdirectly.simplepractice.calendarhomepage.png
  • When you're ready to begin chatting, click Launch chatlaunchchat.simplepractice.calendarhomepage.png

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