SimplePractice uses the Ideas and Suggestions board to gather, review, and prioritize customer feedback. This guide explains how to search for existing ideas, submit a new one, and track how ideas move through review.
Accessing the Ideas and Suggestions board
You can access the Ideas and Suggestions board directly from your SimplePractice account. To do this:
- Click the ? icon in the bottom right corner
- Select Share feedback
This will take you to the Ideas and Suggestions board, where you can explore existing ideas or submit a new one.
Searching for an idea
Before creating a new post on the Ideas and Suggestions board, we recommend checking whether your idea has already been submitted. If it has, you can vote and comment on the existing post to show its value and avoid duplicate submissions.
To search for an existing idea:
- Navigate to the Ideas and Suggestions board
- Use the search bar to look for similar ideas
- If a similar idea appears under the search bar, select it
- To view additional results, click More ideas
When viewing a post, click VOTE to indicate your support.
You can also comment on an idea:
- Under the post, enter your comment in the Add a comment… field
- Select Post comment
Note: When you vote or comment on a post, you’ll receive status updates from our Product team.
If you don’t find an existing post that matches your idea, you can create a new post for others to review and vote on.
Posting a new idea
If you don’t find an existing post that matches your idea, you can submit a new one on the Ideas and Suggestions board.
To post a new idea:
- Navigate to the Ideas and Suggestions board
- Select the category that best fits your idea
- Type your idea into the search bar
- Select Post a new idea…
- Review and update the title of your post so it clearly reflects your suggestion
- Confirm the category that best matches your idea
- Enter a clear description explaining your idea
- Select Post idea
You’ll receive an email when the status of your idea changes.
When submitting an idea:
- Submit one idea at a time
- Avoid adding new ideas as comments on existing posts
- Submit a help request if you need assistance with a current feature or are experiencing an issue
The 4 stages of a customer idea
Ideas submitted to the Ideas and Suggestions board move through 4 stages as they’re reviewed by our Product team.
Stage 1: Post and vote
You can search for existing ideas, vote, and add comments, or submit a new idea if one hasn’t been posted yet. Once your idea is submitted and reviewed, its status is updated to We’ve received this idea.
Stage 2: Review and evaluate
While voting and comments continue, our Product team evaluates each idea. During this stage, the status changes to We’re evaluating this idea. Ideas are reviewed based on factors such as customer impact, security and HIPAA alignment, product philosophy, roadmap alignment, and whether the idea helps customers spend more time with clients.
Stage 3: Scope and plan
All ideas are considered during roadmap planning, and some may be combined or adjusted. If work begins, the status is updated to We’ve started working on this idea. If an idea isn’t a current priority, its status is updated to We’re currently not moving forward with this idea, though it may be revisited in future planning.
Stage 4: Develop and deliver
Once development is complete, the feature is added to the platform and the status is updated to We’ve made improvements based on this idea.
FAQs
- Who reviews submitted ideas and updates their status?
- What do the different idea statuses mean?
- How will I know if an idea’s status changes?
- Why hasn’t my idea moved forward into development?
Who reviews submitted ideas and updates their status?
Ideas are reviewed on an ongoing basis by our Product team. Any updates are indicated on the idea’s post through its status.
What do the different idea statuses mean?
As an idea moves through review and planning, its status will change to reflect where it is in the process:
| Status | Description |
| We've received this idea | The idea has completed an initial review |
| We're evaluating this idea | The idea is being assessed against multiple criteria |
| We've started working on this idea | The idea is in research, design, or development |
| We've made improvements based on this idea | The idea has been implemented |
| We're currently not moving forward with this idea | The idea isn’t a current priority but may be revisited |
| Contact Customer Success | The request can be better supported by the Customer Success team |
How will I know if an idea’s status changes?
When you vote or comment on an idea, you’ll receive email notifications when its status is updated.
Why hasn’t my idea moved forward into development?
When reviewing an idea, we consider several factors, including:
- How many customers will benefit
- Security and HIPAA considerations
- Alignment with our product philosophy
- Fit within the product roadmap
- Whether the idea helps customers spend more time with clients
Even if an idea doesn’t move forward right now, it may be reconsidered during future planning.