Community

How to set up your browser for SimplePractice

Running a practice on an EHR offers a wide array of benefits, including reducing time on administrative tasks, going paperless, and keeping your documentation secure and consolidated.

But because your practice is now run within your computer, certain proactive and precautionary measures are recommended to ensure you maintain HIPAA compliance and that you have the best SimplePractice experience.

In 2011, Internet security expert Brian Krebs outlined three core tenets of staying safe on the Internet:

  • If you didn’t go looking for it, don’t install it.
  • If you installed it, update it.
  • If you no longer need it, remove it.

Below are some best practices for configuring your browser to ensure the best experience.


Operating System

To keep your browser working smoothly, it’s best to make sure your computer’s entire operating system is up to date. System updates fix performance issues for your browser, Internet connection, and other key features on your computer.


Browser Version

It’s always recommended that you use the most recent version of your preferred browser. Each browser update comes with improvements, new features, and performance fixes that keep your Internet browsing experience smooth and error-free, whether you are on SimplePractice or another site.

Tip: To see the minimum version requirements for all supported browsers, consult our guide: What are the minimum requirements for successfully using SimplePractice?

Update Google Chrome

  1. Open Chrome
  2. Click the 3 vertical dots on the top right.
  3. Click Update Google Chrome. (Note: If you don't see this button, you're on the latest version.)
  4. Click Relaunch

Update Mozilla Firefox

  1. Open Firefox
  2. Click Firefox > About Firefox in the menu bar. Firefox will check for updates and download them automatically.
  3. Click Restart

Update Safari

  • Safari is updated automatically when you update your Mac’s operating system. See the directions above to make sure you are running the latest version of Mac OS X.

Enabling Javascript & Cookies

In SimplePractice, we use Javascript to render key features on the site, and we use cookies to store small bits of data in your browser to ensure you have a consistent SimplePractice experience. Browsers allow you to disable these features, which can be useful on other sites. However, we recommend whitelisting SimplePractice so you get access to all of our features. Learn how below:

Enable Javascript and Cookies on Chrome

  1. Open Chrome
  2. In the top right, click the 3 vertical dots
  3. Choose Advanced > Content settings
  4. Click Cookies
    • Check Allow sites to save and read cookie data (recommended)
    • If you would prefer to have cookies disabled on other sites, under Allow click Addand add secure.simplepractice.com
  5. Click JavaScript
    • Check Allowed (recommended)
    • If you would prefer to have JavaScript disabled on other sites, under Allow click Add and add secure.simplepractice.com

Enable Javascript and Cookies on Firefox

  1. Open Firefox
  2. Click the menu button and choose Content Blocking
  3. Make sure Standard is checked

Enable Javascript and Cookies on Safari

  1. Open Safari
  2. In the menu bar click Safari > Preferences
  3. Click the Security tab
    • Ensure that Enable JavaScript is checked
  4. Click the Privacy tab
    • Ensure that Block all cookies is unchecked

AdBlock

Unwanted Internet advertisements are a common annoyance, which is why the AdBlock extension is so popular. SimplePractice will never include ads, but AdBlock can still interfere with some features you want to use, like Telehealth or Secure Messaging.

By whitelisting SimplePractice, AdBlock will continue to block ads on all other sites, but will let SimplePractice work perfectly.

To do this, follow the below steps:

  • Click the AdBlock button in your browser’s menu:
    • or
  • Select Don't run on pages on this site (if you are on Chrome) or Don't run on pages on this domain (on other browsers).
  • Click Exclude.

Autofill

Modern browsers have a feature called Autofill that allows them to remember addresses, credit cards, passwords, and more to make it easy to fill out forms online. For most standard consumers, this is a convenient feature.

Yet for someone running an Internet-based business involving PHI, this can lead to the inadvertent storing of client information within your browser. In addition, storing login credentials within your browser means they will be accessible to anyone opening your computer.

We recommend disabling Autofill on the computer you use to access SimplePractice. Learn how below:

Disable Autofill on Chrome

  • Open Chrome
  • In the top right, click the 3 vertical dots
  • Under Autofill, open Passwords
    • Disable Offer to save passwords and Auto Sign-in
  • Under Autofill, open Addresses and more
  • Disable Save and fill addresses

Disable Autofill on Firefox

  • Open Firefox
  • Click the menu button and choose Options > Privacy & Security
  • In the Forms & Autofill section, uncheck Autofill Addresses

Disable Autofill on Safari

  • Open Safari
  • Click Safari > Preferences > Autofill
  • Uncheck Using info from my Contacts Card/Address Book Card and Other Forms
  • Click Done

Browser Extensions

While they seem useful, many browser extensions can degrade your browser’s performance (at best), or infect your computer with malware and harvest your information (at worst). In addition, many common extensions (like Grammarly) are not HIPAA-compliant.

Internet security experts recommend using as few browser extensions as possible, or ideally, none at all.

Installing extensions from third-party developers puts your data and your clients' data at risk.

When using SimplePractice, we recommend removing all browser extensions. Learn how below:

Remove browser extensions on Chrome

  • Open Chrome
  • In the top right, click the 3 vertical dots
  • Choose More Tools > Extensions
  • Next you’ll see a list of all installed extensions, there you should click Remove to uninstall your browser extensions

Remove browser extensions on Firefox

  • Open Firefox
  • Click the menu button and choose Add-ons
  • Right-click the extensions to uninstall or disable them

Remove browser extensions on Safari

  • Open Safari
  • In the menu bar click Safari > Preferences
  • Click the Extensions tab
  • In the menu on the left, click an extension and then click Uninstall on the right
Have more questions? Submit a request