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Customer feedback: How a customer idea can become a feature in SimplePractice

Customer feedback: How a customer idea can become a feature in SimplePractice

We love feedback and ideas for ways to advance the platform, and we encourage you to add to our Ideas and Suggestions board. Posting on this board gives both our Product team and members of our Community access to review and vote on your suggestion. This board is one of our most important resources for understanding which features will have the most value for our community.

Searching for an idea

Before creating a new post on the Ideas and Suggestions board, we recommend checking if the idea has already been posted. That way, there aren’t duplicate posts of similar ideas.

To search for an existing idea:


  • If a similar idea has already been posted, you can vote and comment on it
    • If you vote or comment, you’ll receive status updates from our Product team
  • If your idea hasn’t been posted yet, you can create a new post for others to vote and comment on

Posting a new idea

If you’re unable to find an existing post similar to your idea, you can create a new post. To do this:


  • Type your idea in the search bar
  • Click Post a new idea…


  • If available, use the dropdown menu to choose a category
  • Describe your idea in the text box provided
  • Click Post idea


Note: You’ll be notified via email when the status of your post has been updated.

Reviewing the 4 stages of an idea

Ideas posted to the Ideas and Suggestions board go through four different stages, which we’ve outlined below.


Who reviews ideas and provides status updates?

Ideas on the board are continuously reviewed and evaluated by our Product development team. 

Our Product team will update the status of ideas directly on the board: 



What statuses can an idea receive?

As an idea is reviewed by our Product development team, its status will be updated. An idea can receive one of the following statuses: 

Status  Description  
We've received this  Our Product development team has completed a preliminary review of the idea 
We're reviewing this Our Product development team is currently evaluating whether the idea would be an effective addition to SimplePractice based on a wide range of criteria 
We've started this  Our Product development team has decided to implement the idea as a new feature, and it has entered the next stages of being researched, designed, and built
We've made improvements The idea has been implemented as a new feature in SimplePractice  
We're not currently considering this 

Our Product development team has decided the idea isn’t currently an effective addition for SimplePractice but will consider it during future planning

For more information, see Why hasn’t my idea been added?

Contact customer success The submission doesn’t require a new feature, and our Customer Success team can assist the submitter further 

For an overview of the development process, see Reviewing the 4 stages of an idea

How do I follow an idea’s status?

When you vote or comment on an idea, you’ll be notified via email when our Product team updates the idea’s status. 

Why hasn’t my idea been added?

When determining whether to develop an idea, we consider the following questions: 

  • How many of our 160,000+ customers will benefit from this? 
  • Does this align with HIPAA requirements and our security efforts? 
  • Does this align with our Product philosophy of flexibility and control? 
  • Is this aligned with our greater Product Roadmap and vision? 
  • Will this allow our customers to spend more time with clients? 

Once an idea has been added to our Product Roadmap, it enters an in-depth stage of research and design before being built by our Engineering team. It’s then thoroughly tested before being released to our customers. 

We can’t provide details on specifics or timelines due to the complexity of the development process. However, an idea may not have been developed yet because of a variety of factors. Some examples are: 

  • Ideas with higher vote numbers have been prioritized 
  • The idea is going to be released as part of a larger project 
  • The idea is dependent on other features that haven’t been released yet

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