We love feedback and ideas for ways to advance the platform, and we encourage you to add to our Ideas and Suggestions board. Posting on this board gives both our Product team and members of our Community access to review and vote on your suggestion. This board is one of our most important resources for understanding which features will have the most value for our community.
Searching for an idea
Before creating a new post on the Ideas and Suggestions board, we recommend checking if the idea has already been posted. If you find an existing post, you can vote and comment on it to let our team know of the idea’s value to your practice. This also prevents duplicate posts of similar ideas.
To search for an existing idea:
- Navigate to the Ideas and Suggestions board
- Use the search bar to see if a similar idea has already been suggested
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If a similar idea appears under the search bar, select this
- To view more posts, click More ideas
Selecting an idea will take you to its post. To vote on the idea, click VOTE next to the title.
To comment:
- Scroll down to the end of the original post
- Click Add a comment… and enter your comment
- Select Post comment
Note: If you vote or comment, you’ll receive status updates from our Product team.
Voting or commenting on an idea will increase its visibility to our team, which helps determine its prioritization for feature development.
If your idea hasn’t been posted yet, you can create a new post for others to vote and comment on.
Posting a new idea
If you’re unable to find an existing post similar to your idea, you can create a new post. To do this:
- Navigate to the Ideas and Suggestions board
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Select the category that best fits your idea:
- Type your idea in the search bar
- Click Post a new idea…
Note: If no similar ideas have been posted based on what you’ve entered, you’ll immediately be able to post a new idea.
- Use the dropdown menu to choose a category
- Describe your idea in the text box provided
- Click Post idea
Note: You’ll be notified via email when the status of your post has been updated.
When you’re adding your new idea, consider the following:
- Submit one idea at a time
- If you have additional ideas, you can search for similar existing ones, or post your new idea separately
- Avoid commenting new ideas on an existing idea
- If you have feedback on our features, you can post this as a new idea
- Send a help request to our Customer Success team if:
- You require assistance with our current features
- You’re experiencing a bug or unexpected issue in your SimplePractice account
Reviewing the 4 stages of an idea
Ideas posted to the Ideas and Suggestions board go through four different stages, which we’ve outlined below.
FAQs
- Who reviews ideas and provides status updates?
- What statuses can an idea receive?
- How do I follow an idea’s status?
- Why hasn’t my idea been added?
Who reviews ideas and provides status updates?
Ideas on the board are continuously reviewed and evaluated by our Product development team. Our Product team will update the status of ideas directly on the board:
What statuses can an idea receive?
As an idea is reviewed by our Product development team, its status will be updated. An idea can receive one of the following statuses:
| Status | Description |
| We've received this | Our Product development team has completed a preliminary review of the idea |
| We're reviewing this | Our Product development team is currently evaluating whether the idea would be an effective addition to SimplePractice based on a wide range of criteria |
| We've started this | Our Product development team has decided to implement the idea as a new feature, and it has entered the next stages of being researched, designed, and built |
| We've made improvements | The idea has been implemented as a new feature in SimplePractice |
| We're not currently considering this |
Our Product development team has decided the idea isn’t currently an effective addition for SimplePractice but will consider it during future planning For more information, see Why hasn’t my idea been added? |
| Contact customer success | The submission doesn’t require a new feature, and our Customer Success team can assist the submitter further |
For an overview of the development process, see Reviewing the 4 stages of an idea.
How do I follow an idea’s status?
When you vote or comment on an idea, you’ll be notified via email when our Product team updates the idea’s status.
Why hasn’t my idea been added?
When determining whether to develop an idea, we consider the following questions:
- How many of our 160,000+ customers will benefit from this?
- Does this align with HIPAA requirements and our security efforts?
- Does this align with our Product philosophy of flexibility and control?
- Is this aligned with our greater Product Roadmap and vision?
- Will this allow our customers to spend more time with clients?
Once an idea has been added to our Product Roadmap, it enters an in-depth stage of research and design before being built by our Engineering team. From here, it’ll be thoroughly tested before its release to our customers.
We can’t provide details on specifics or timelines due to the complexity of the development process. However, an idea may not have been developed yet because of a variety of factors. Some examples are:
- Ideas with higher vote numbers have been prioritized
- The idea is going to be released as part of a larger project
- The idea is dependent on other features that haven’t been released yet