We love feedback and ideas for ways to advance the platform, and we encourage you to add to our Ideas and Suggestions board. Posting on this board gives both our Product team and members of our Community access to review and vote on your suggestion. This board is one of our most important resources for understanding which features will have the most value for our community.

• Searching for an idea
• Posting a new idea
• Reviewing the 4 stages of an idea

Searching for an idea

Before creating a new post on the Ideas and Suggestions board, we recommend checking if the idea has already been posted. That way, there aren’t duplicate posts of similar ideas.

To search for an existing idea:

• Navigate to the Ideas and Suggestions board
• Use the search bar to see if a similar idea has already been suggested

• If a similar idea has already been posted, you can vote and comment on it
• If your idea hasn’t been posted yet, you can create a new post for others to vote and comment on

Posting a new idea

If you’re unable to find an existing post similar to your idea, you can create a new post. To do this:

• Navigate to the Ideas and Suggestions board
• Select the category that best fits your idea:
  
  • Account management
  • Billing
  • Client care
  • Customer service
  • Mobile app
  • Monarch & public information
  • Documents and reports
  • Scheduling and reminders
  • Telehealth and Secure Messaging

• Type your idea in the search bar
• Click Post a new idea…

• If available, use the dropdown menu to choose a category
• Describe your idea in the text box provided
• Click Post idea

Note: You’ll be notified via email when the status of your post has been updated.

Reviewing the 4 stages of an idea

Ideas posted to the Ideas and Suggestions board go through four different stages, which we’ve outlined below.