Payments processed using our online payments feature will be deposited as a total amount, known as a payout. Payouts are sent to the bank account associated with your online payments account. Payouts can be deposited on a daily, weekly, or monthly basis.

In this guide, we’ll cover:

• Choosing a payout schedule
• Daily payouts
• Weekly payouts
• Monthly payouts
• Understanding your payout totals 

Note: For more information about payouts, see Online payments payout FAQs.

Choosing a payout schedule

Once your online payments account is fully set up and verified by our Risk team, you can choose the payout schedule you want your payouts to follow. To do this:

• Navigate to Settings > Payment processing > Online payments
• Click Change schedule
• Use the dropdown menu(s) to select a schedule

• Click Save changes

Daily payouts

U.S. customers will have a daily payout schedule established by default. With this payout schedule, your available account balance will be paid out daily containing payments processed two business days prior. This is how long it takes for your pending account balance to become available. 

For example, any client payments made on a Tuesday are paid out on Thursday, and any client payments made on a Friday are paid out on Tuesday. Here’s a visual of how this payout schedule works:

Monday payments

Tuesday payments

Wednesday payments

Thursday payments

Friday payments

Saturday and Sunday payments

Payouts are delayed on weekends and federal holidays. American banks are closed on the following holidays: New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples'/Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.

Important: For customers in Canada, processing payments and refunds follow the same steps as U.S. accounts. However, your payout schedule will follow a different timeline. You can still set your payout schedule to deliver payments daily; however, your payouts will include transactions from 7 calendar days prior, compared to 2 business days for U.S. accounts. For example, a payout received on a Friday will include transactions from the previous Friday.

Weekly payouts

With a weekly payout schedule, you get to choose which weekday you'd like to receive payouts on. While this payout schedule includes 7 days of transactions, weekly payouts still require two business days to be processed into your bank account. 

For a visual of how this payout schedule works:

Weekly Monday payouts

Weekly Tuesday payouts

Weekly Wednesday payouts

Weekly Thursday payouts

Weekly Friday payouts

Note: Weekly payouts can only be scheduled to arrive Monday - Friday. Payouts can’t arrive on weekends since they’re only processed on business days.

Monthly payouts

You also have the option to receive your payouts on a monthly basis. With this payout schedule, you get to choose which day of the month you’d like to receive payouts on.

While this payout schedule will include a month’s worth of transactions, the payout schedule also requires two additional business days to be processed into your bank account. 

For a visual of how this payout schedule works:

Monthly payouts on the 31st in months with 31 days

If you schedule your payouts to arrive on the 31st of each month, your payout schedule will look a little different during months with less than 31 days. For shorter months, the payouts arrive on the last day of the month.

Monthly payouts on the 31st in months with 30 days or less

Note: If you have any questions regarding your payout schedule or the amount you received in a payout, you can submit a help request so that our Billing and Payments team can assist you further.

Understanding your payout totals 

The Payouts report details all of the payouts delivered to your bank account so you can track which transactions have been paid out to you. You can see the following details relating to each payout:

• The Status of the payout
  • If the Status is Failed, hover over the i icon to see the details of the failure
• The Bank/Card account it was paid out to
• The Description of the payout
• The date the payout was Initiated
• The Estimated Arrival date of the payout
  • While this is the date your payout is expected to reach your bank account, we often see that banks don’t reflect the payout until the following business day
• The Amount paid out to you

To view the contents of a specific payout, click Transactions.

This will take you to the Card transactions report, where you can view a breakdown of every transaction that contributed to that payout. This report includes the following details for each charge:

• The Date of the charge
• The Client charged
• The Type of transaction
• The Status of the charge
• The Net amount charged
  • This is the amount that will be included in your payout
• The Gross amount charged
  • This is the full amount that you charged your client
• The Fee associated with the transaction

Clicking Details will allow you to view the Transaction Details for each charge. This includes:

• The Payment ID associated with the transaction
• The Statement descriptor sent with the transaction
  
  • This is pulled from the information listed on Settings > Payment processing > Online payments
• The Amount charged
• The Fee associated with the transaction
• The Net amount that’ll be received in your payout for this transaction
• The Date the transaction was processed
• The Payout this transaction was included in, and what day it arrived
• Payment method details related to the specific card charged