Payments processed using our online payments feature will be deposited as a total amount, known as a payout. Payouts are sent to the bank account associated with your online payments account. Payouts can be deposited on a daily, weekly, or monthly basis.
In this guide, we’ll cover:
- Choosing a payout schedule
- Daily payouts
- Weekly payouts
- Monthly payouts
- Understanding your payout totals
Note: For more information about payouts, see Online payments payout FAQs.
Choosing a payout schedule
Once your online payments account is fully set up and verified by our Risk team, you can choose the payout schedule you want your payouts to follow.
- Navigate to Settings > Payment processing > Online payments
- Click Change schedule
- Use the dropdown menu(s) to select a schedule
- Click Save changes
Daily payouts
U.S. customers have a daily payout schedule established by default. With this schedule, your available account balance is paid out daily and includes payments processed two business days prior. This is the time it takes for pending balances to become available.
For example, client payments made on a Tuesday are paid out on Thursday, and payments made on a Friday are paid out on Tuesday. Below is a visual breakdown of how daily payouts work.
Monday payments
Tuesday payments
Wednesday payments
Thursday payments
Friday payments
Saturday and Sunday payments
Payouts are delayed on weekends and federal holidays. American banks are closed on New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples’/Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.
Important: For customers in Canada, processing payments and refunds follow the same steps as U.S. accounts, but payouts follow a different timeline. Daily payouts include transactions from seven calendar days prior rather than two business days. For example, a payout received on a Friday includes transactions from the previous Friday.
Weekly payouts
With a weekly payout schedule, you choose which weekday you’d like to receive payouts. Weekly payouts include seven days of transactions and still require two business days to be processed into your bank account.
Below are visuals showing how weekly payout schedules work.
Weekly Monday payouts
Weekly Tuesday payouts
Weekly Wednesday payouts
Weekly Thursday payouts
Weekly Friday payouts
Note: Weekly payouts can only be scheduled to arrive Monday through Friday. Payouts can’t arrive on weekends since they’re only processed on business days.
Monthly payouts
You can also choose to receive payouts on a monthly basis. With this schedule, you select which day of the month you’d like to receive payouts.
Monthly payouts include a full month of transactions and require two additional business days to be processed into your bank account.
Below are visuals showing how monthly payout schedules work.
Monthly payouts on the 31st in months with 31 days
If you schedule payouts to arrive on the 31st, the schedule adjusts for months with fewer than 31 days. In those months, payouts arrive on the last day of the month.
Monthly payouts on the 31st in months with 30 days or less
Note: If you have questions about your payout schedule or the amount you received, you can submit a help request so our Billing and Payments team can assist you.
Understanding your payout totals
The Payouts report shows all payouts delivered to your bank account, helping you track which transactions have been paid out.
You can view the following details for each payout:
-
Status of the payout
- If the status is Failed, hover over the i icon to view details
- Bank/Card account the payout was sent to
- Description of the payout
- Date the payout was Initiated
-
Estimated Arrival date
- Banks may reflect the payout on the following business day
- Amount paid out
To view the contents of a specific payout, click Transactions.
This opens the Card transactions report, where you can see every transaction included in that payout.
Click Details to view full transaction information, including:
- Payment ID
-
Statement descriptor
- Pulled from Settings > Payment processing > Online payments
- Amount charged
- Fee
- Net amount included in your payout
- Date the transaction was processed
- Payout the transaction was included in and arrival date
- Payment method details