Below are answers to common questions about payouts through the online payments feature in SimplePractice:
- How long does it take to get paid?
- Where do I find my payout totals?
- I haven't received a payout I was expecting
- Can I change my payout schedule?
- Can I opt in to receive Instant Payouts?
- What happens to my payouts when I cancel my account?
- How do payouts work when there's been a dispute?
- What could cause a delay to my payouts?
- How can I make sure I have the right MCC?
- Why was money withdrawn from my account?
How long does it take to get paid?
For U.S. accounts, you have three payout schedule options: Daily, Weekly, and Monthly. For details on each option, see Keeping track of your payouts.
U.S. customers have a daily payout schedule selected by default once fully verified by our payment processor and Risk team. With this schedule, your available account balance is paid out daily.
Each payout contains payments processed two business days prior. For example, online card payments made on Tuesday are paid out on Thursday, and payments made on Friday are paid out on Tuesday.
Important: Payout schedules are affected by federal holidays. American banks are closed on these days: New Year’s Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples'/Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
For CA (Canadian) accounts, payouts of your available account balance are made daily and include payments processed seven business days prior. For example, online card payments made on Monday are paid out the following Monday.
Note: This is based on the country selected for your online payments account, not the currency.
Where do I find my payout totals?
You can find payout totals in the Payouts report under Analytics > Reports > Payouts. This report lists all payouts delivered to your bank account and the transactions included in each payout.
You can find more information in Understanding your income reports.
I haven't received a payout I was expecting. Where is it and what should I do?
If a payout hasn’t arrived by its expected delivery date, one of the following may apply:
The account is waiting for verification
- When you first set up online payments, your account must be verified before the first payout. For more information, see Verifying your account and next steps.
First payout delay
- There’s a 7 day waiting period for the first payout for all new online payments accounts. After the first payout, future payouts follow the selected payout schedule.
Payout failed
- Hover over the ? icon next to a Failed payout status in the Payouts report to view the reason.
Weekend or holiday delay
- If the deposit date falls on a weekend or holiday, the payout arrives the next business day.
Refunds or disputes exceeded charges
- If refunds or disputes exceed charges in a payout period, the result may be a withdrawal rather than a deposit. Review the Payouts report for details.
- If your online payments account becomes negative, funds may be drawn from your bank account until the balance is resolved.
- Repeated failed attempts to recover a negative balance can prevent the bank account from continuing to process online payments.
The account requires re-verification
- Payouts may be delayed if suspicious activity triggers a review.
- Once re-verification is complete, payouts resume.
The payment was included in a different payout
- AutoPay runs between 12 AM and 6 AM local time, and transactions are included based on when they run.
- Payments processed late in the day may be attributed to the next day due to UTC processing.
- See How do I keep track of credit card payments? for more details.
The payment was added using a non-online payment method
- Only payments added using Online card on file are included in payouts. Check Billing > Recent activity and correct the payment method if needed.
Note: If none of the above apply, wait five business days from the expected deposit date. If the payout still hasn’t arrived, please submit a help request.
Can I change my payout schedule?
You can change your payout schedule to daily, weekly, or monthly
- Go to Settings > Payment processing > Online payments
- In the Payout schedule section, select Change schedule
- Choose your new schedule
- Select Save changes
Note: For more information, see What information can I change after my account has been verified?
Can I opt in to receive Instant Payouts?
Instant Payouts aren’t currently offered through SimplePractice/
Note: See Keeping track of your payouts for supported payout schedules.
What happens to my payouts when I cancel my account?
If charges are awaiting payout after you cancel your SimplePractice account, you’ll still receive those funds. You won’t be able to process new charges after cancellation.
To check on a payout after cancellation, submit a help request.
How do payouts work when there's been a dispute?
If a charge is disputed before it’s included in a payout, it won’t be paid out until the dispute is resolved.
If a charge is disputed after payout, the amount is withdrawn from your online payments account balance. If the balance is insufficient, the remaining amount is withdrawn from your bank account.
Note: See Managing disputed charges.
What could cause a delay to my payouts?
Common reasons include:
A federal holiday
A recent payout schedule change
- Schedule updates can temporarily affect processing
An account review
- SimplePractice or processing partners may conduct reviews
- Reviews are completed as quickly as possible
A recent bank account update
- Updating bank details triggers a review that pauses payouts
How can I make sure I have the right MCC?
All online payments accounts are automatically assigned an HSA/FSA-eligible MCC. If you’re having trouble processing an HSA/FSA card, submit a help request. For more information, see Handling credit card declines.
Why was I notified that money was withdrawn from my account?
A withdrawal occurs when your online payments account balance doesn’t have enough funds to cover recent activity.
This activity typically includes.
- A client refund
- A disputed charge
Payments accumulate in your online payments account balance until payout. If the balance becomes negative, the amount is withdrawn from your bank account/