Community

How to change an appointment status

You can set the appropriate status for an appointment to indicate if your client has shown up as planned, cancelled, late cancelled, or no-showed. Each status produces specific actions related to billing. Learn more below:


Show

When creating an appointment in SimplePractice, the appointment status is set to Show unless the status is changed. This status indicates that the client will be at the appointment and will be billed the fee associated with the appointment.



Cancelled

If the client cancels the appointment far enough in advance where they should not be billed, then you can set the status to Cancelled. When the status is set to Cancelled, this appointment:

  • Will not be treated as a billable event and the client will not be billed for this appointment
  • Will not appear on the Billing page for the client
  • Will not appear on statements or superbills


Late Cancelled

If the client cancels the appointment outside the window allowed for a regular cancellation, you can change the status to Late Cancelled. This indicates that:

  • The client will be billed for this appointment
  • The appointment and the appointment fee will be visible on the Billing page and on statements
  • The appointment will not be included on a superbill or a claim form as you are not permitted to bill insurance for appointments that did not occur

Tip: If you would like to include the Late Cancelled appointment on a client statement but not charge for it, you can edit the appointment fee and change it to zero. 


No Show

In the event a client does not show up for a scheduled appointment, you can change the appointment status to No Show. This indicates that:

  • The client will be billed for the appointment
  • The appointment and the appointment fee will be visible on the Billing page on statements
  • The appointment will not be included on a superbill or a claim form as you are not permitted to bill insurance for appointments that did not occur

Tip: If you would like to include the No Show appointment on a client statement but not charge for it, you can edit the appointment fee and change it to zero. 

Related guides:

Have more questions? Submit a request