SimplePractice requires each user and client to have a unique email address, but certain email providers allow alternate formats or aliases that enable the same inbox to be used for multiple accounts.
In this guide, we'll cover options for:
Each user in SimplePractice must have a unique email address for their account. If a new team member is already using SimplePractice with another group practice, they'll need a unique email address to be added to your team.
Each client also requires a unique email address within your SimplePractice account. For minors or families where one parent or contact needs access to multiple Client Portals, you can set them up as a Contact. This allows the same email address to be used across multiple client files.
Note: If you use any of these workflows, let the team member or client know what modifier or alias you used so they can sign into SimplePractice or the Client Portal with the correct email.
Gmail
Gmail allows you to add a + and any additional characters directly before the @ sign. This creates an alternate email address that still delivers mail to the original inbox.
You don’t need to configure anything in Gmail, just enter the modified email address when adding the client or team member.
Examples:
- You're adding a new biller whose email is biller@gmail.com
- If they already use biller@gmail.com for another SimplePractice account, you can enter biller+1@gmail.com for your practice
- For future accounts, they can use biller+2@gmail.com, biller+3@gmail.com, and so on
- Jamie Appleseed is the parent of Johnny and Judy Appleseed and uses jamieappleseed@gmail.com
- For the first child, enter jamieappleseed@gmail.com or jamieappleseed+johnny@gmail.com
- For the second child, enter jamieappleseed+judy@gmail.com
Outlook
To add an email alias on Outlook, follow these steps:
- Go to Add an alias and sign into your Microsoft account if prompted
- Under Add an alias, choose one of the following:
- Create a new Outlook.com email address and add it as an alias
- Add an existing email address as an alias
- Select Add alias
For more information from Microsoft, see Add or remove an email alias in Outlook.com.
Yahoo
It’s no longer possible to create an extra email address with Yahoo. For more information, see Send messages from or delete an extra email address.
Hushmail
Important: Hushmail emails are automatically encrypted, so our Customer Success team can’t receive messages sent from a Hushmail address. We recommend using a non-Hushmail email for communicating with SimplePractice.
An email alias or pseudonym ends in @nym.hush.com and can be used with your Hushmail account.
If communicating with an email platform that supports encrypted messages, you can send emails from an alias, and emails sent to an alias will be delivered to your Hushmail account.
For more information, see Hushmail’s guide on Email aliases (pseudonyms, temporary email addresses).