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Completing registration for ePrescribe (non-controlled substances)


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Completing registration for ePrescribe (non-controlled substances)

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Jazmine
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Completing registration for ePrescribe (non-controlled substances)

Jazmine
Jazmine
  • Updated

Before using ePrescribe to prescribe non-controlled substances, you must complete identity proofing (IDP) with Experian.

In this guide, we’ll cover:

Note: If you prescribe controlled substances, see Completing EPCS registration for ePrescribe.

Requirements for completing ePrescribe registration (non-controlled substances)

Important: The steps in this guide should be completed if you’re prescribing non-controlled substances and after you’ve added ePrescribe to your SimplePractice account. Your NPI number and license should show Verification pending. To add ePrescribe to your SimplePractice account, see Adding ePrescribe to your SimplePractice account.

Have the following requirements ready to complete your ePrescribe registration:

  • Your mobile device or tablet
  • Your SSN
  • Your driver’s license, passport, or state-issued ID
  • Personal mobile phone number
    • If your mobile phone number can be validated by Experian, you may be able to receive your transaction ID instantly by SMS text message
    • If your phone number can’t be validated, you’ll receive a letter via USPS mail after approximately 5-7 business days
  • A Visa or Mastercard credit card (the first 8 digits only)

Verifying your identity through identity proofing (IDP) with Experian (non-controlled substances)

After you have all your Requirements for completing ePrescribe registration (non-controlled substances) ready, you can begin the identity proofing process (IDP). If you prescribe non-controlled substances only, follow the steps outlined in the applicable section below:

Note: If you only prescribe non-controlled substances, you don’t need to complete the Logical Access Control step.

I’ve completed IDP before (non-controlled substances only)

For this phase, you’ll need the following:

  • The hard token from your existing DrFirst account
  • Login credentials for your existing DrFirst account

If you already have an existing DrFirst account, still have the hard token, and remember your passphrase, you’ll be able to re-authenticate your identity using your existing credentials.

After you create your ePrescribe profile in SimplePractice and receive an email from SimplePractice stating your license has been verified, DrFirst will also send you an email to invite you to complete identity proofing. This email will come from DO-NOT-REPLY-EPCS@drfirst.com with the subject line: Register to E-Prescribe with SimplePractice.

  • In this email, click Enroll now

This will take you to the EPCS sign-in page pre-populated with your NPI # and Invite ID under I have an Invite.

  • Click Proceed

 

  • Check the box to accept EPCS’s Terms of Use and Conditions
  • Click Continue

If DrFirst indicates that you previously completed identity proofing with them, you’ll be able to use your existing credentials and the existing token. To do this:

  • Click Use my existing authentication credentials

 

  • Enter your existing passphrase
  • Select a token using the dropdown menu
  • Enter the one-time PIN (OTP) from the selected token
  • Click Submit

Once submitted, your ePrescribe registration for non-controlled substances is complete and you can begin ePrescribing.

Note: If you prescribe controlled substances, see Completing EPCS registration for ePrescribe.

I haven’t completed IDP before (non-controlled substances only)

For this phase, you’ll need the following:

After you create your ePrescribe profile in SimplePractice and receive an email from SimplePractice stating your license has been verified, DrFirst will also send you an email to invite you to complete identity proofing. This email will come from DO-NOT-REPLY-EPCS@drfirst.com with the subject line: Register to E-Prescribe with SimplePractice.

  • In this email, click Enroll now

 

This will take you to the EPCS sign-in page pre-populated with your NPI # and Invite ID under I have an Invite.

  • Click Proceed

  • Check the box to accept Terms of Use and Conditions
  • Click Continue
  • Continue checking the boxes
  • Click Continue

  • Review the reminder for the requirements needed
  • Click Continue

You’ll be asked to complete the demographic data and verify that the pre-populated fields are correct. Additional information on some of the important fields includes:

Required fields:

  • Home Address
    • Enter the address related to your financial records
      • This is typically a home address
    • Don’t enter any special characters into the address fields
  • Social Security Number
  • Mobile Phone Number
    • If you enter a mobile phone number that Experian can validate, you may receive a text message with the verification code instead of a physical letter

Optional fields we recommend:

  • Credit Card Number
    • Enter a personal Visa or Mastercard credit card
      • You won’t be charged as Experian requires only the first 8 digits
    • While this isn’t a required field, this can increase your chances of passing IDP

If Experian isn’t able to validate your information, you may be required to answer 3-4 security questions pertaining to your financial history. Based on the information provided, Experian will determine whether or not you’ve successfully passed IDP.

Important: If you fail three times, this will lock your account. You won’t be able to attempt IDP again for a full 24 hours.

On the next screen, scan the QR code with a mobile device or tablet to complete the mobile portion of IDP.

On your mobile device or tablet, follow these steps:

  • Click Let’s get started to accept the terms of use
  • Select a document to use to verify your identity:
  • US/Canada DL and ID
  • International ID Cards
  • Passport Booklet

  • Upload a photo of the front and back of your driver’s license or ID
    • If you chose Passport Booklet, upload a photo of the photo page
  • When prompted, take and upload an image of yourself
    • If you wear glasses, we recommend taking the image without them
  • Tap Looks good. Finish application

You’ll be prompted to go back to the screen where you scanned the QR code from your mobile device or tablet.

  • Click Check Status

Once you’ve added your IDP documents, you’ll receive an email confirmation that you’ve successfully been verified. Otherwise, you’ll be prompted to retry the process.

Important: Keep this email to use later. Otherwise you’ll have to start IDP from the beginning.

Via text message

If you entered a mobile phone number and Experian could verify it, you may receive a text message with the verification code. You can enter the verification code on the screen and click Continue to complete identity proofing.

Via mail

If your mobile phone number wasn’t verified and you didn’t receive a text message, you’ll receive the verification code via USPS mail within 5-7 business days. The verification code will be in the upper right corner of the letter. 

It‘s safe to close out of the setup process at this time even if you haven’t received the verification code yet. You can proceed to enter the verification code once you receive it.  

Note: The verification code within the text message is only valid for 7 days, and the verification code within the letter is only valid for 30 days. 

If you receive your verification code after you timed out of your session (either via text message or email), you can use the email link you received from InfinIDAdmin@drfirst.com to enter your verification code.

Important: If you can’t locate this email, reach out to our team so we can resend an invitation to restart the identity proofing and registration process from the beginning. 

Save the Identity Proofing Confirmation Code and send it to our Customer Success team to complete your registration. 

Once sent to our team, you’ll be able to ePrescribe non-controlled substances within your account.

Note: If you also prescribe controlled substances, see Completing EPCS registration for ePrescribe.

FAQs

I didn’t receive an email to complete the identity proofing process. What do I do?

If you haven’t received an email to complete IDP, we recommend:

  • Checking your spam folder for an email from InfinIDAdmin@drfirst.com
  • Waiting another 24 hours

If you’re still not seeing this email, please reach out to our Customer Success team.

What happens if I fail IDP?

If you fail IDP three times, this will lock your account. You can’t attempt IDP again for a full 24 hours. If you fail IDP three times, you’ll have to pay the $89 setup fee to re-register, along with any applicable tax. If you don’t pass, you can double check the following:

  • Exceeded the three (3) attempts permitted in a 24 hour period
  • A fraud alert on your account
  • Inaccurate answers to your security questions
  • Entered personal information that doesn’t match what Experian has on file
  • Moved within the last 6 years and Experian’s address of record doesn’t match your entry
  • Your address misspelled
  • Your financials associated with a PO box rather than your residential address
  • Your information in Experian is not fully listed (DOB, SSN)

For more information, see Where can I check what information Experian has on file for me?

If you failed three times, please reach out to our Customer Success team. 

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